T&T Consultant - Sales & Service (Genesys) - MY

Deloitte PLT; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Singapore is seeking an experienced T&T Consultant for Sales & Service. You will provide expertise in Customer Service and CCaaS solutions, leading design and implementation for clients. Ideally, you have over 3 years of consulting experience and expertise in applications like Genesys. This role offers a chance to grow in a team-oriented environment, driving innovative customer solutions and collaborating with key stakeholders to ensure success in projects.

Qualifications

• 3 years' experience in consulting and/or CRM and CCaaS implementation.
• Functional expertise in Customer Service applications.
• Drive and determination to continually learn new things.

Responsibilities

• Provide expertise in Customer Service and CCaaS solutions.
• Lead design and implementation of technology solutions.
• Collaborate with digital experts to innovate solutions.

Skills

Customer Service applications

CCaaS applications

Agile methodology

Communication skills

Education

Tertiary qualification in technology, business, or marketing

Tools

Genesys

Avaya

Amazon Connect

Job description

T&T Consultant - Sales & Service (Genesys) - MY

Location: Kuala Lumpur, MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose‑led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Responsibilities

• Be an expert in the Customer Service and Contact Center as a Service (CCaaS) domains to provide a deep understanding of relevant solutions
• Lead on the design and implementation of technology and creative business solutions for iconic brands
• Responsible for the design and implementation of Customer Service technology, prototyping, configuration, testing, training, and defining support procedures
• Take the lead on projects, solving some of the most exciting problems for our clients
• Build lasting relationships with key client stakeholders and sponsors
• Collaborate with digital experts across disciplines to innovate and create great solutions, supporting the team in RFP and proposal responses

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, consultants across our firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship‑building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements

• Tertiary qualification in a relevant technology, business, or marketing discipline
• 3 years’ experience in consulting and/or CRM and CCaaS implementation in an enterprise environment
• Functional or techno‑functional expertise in one or more of the following: Customer Service applications and CCaaS applications such as Genesys, Avaya and/or Amazon Connect. Development experience and relevant certification(s) will be a plus
• Experience contributing to RFP responses and other sales activities. Strong understanding of Agile / Iterative delivery methodology
• Configure and implement CCaaS integration with CRM systems
• Drive and determination to continually learn new things and develop yourself
• A natural team player who enjoys working with others to solve problems and share knowledge. Willing to push the technical limits and find the best solution for the business and our customers
• Drive, tenacity, client‑focused and results‑oriented
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre‑requisite to fit to our short‑term and long‑term project assignment
• Willingness to work outside of office base and most of all…
• Good articulation and communication skills in English.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Requisition ID: 111239