Systems Support Engineer (Redhat Enterprise Linux)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services provider in Singapore is seeking a skilled Level 2 Operations Support Engineer with strong Red Hat Enterprise Linux (RHEL) experience. The role involves managing incidents and maintaining system stability for critical operations. Ideal candidates will have a degree in Computer Science or related fields, with 3 to 8 years of relevant experience. Responsibilities include proactive system support and customer communication during major incidents. The position offers standard office hours.

Qualifications

• Diploma or Bachelor’s degree in Computer Science, Electronic Engineering, or related field.
• 3 to 8 years of hands-on experience with Red Hat Enterprise Linux (RHEL 7/8).
• Experience in Level 2 infrastructure or operations support roles.

Responsibilities

• Provide Level 2 support in line with SLAs and customer contracts.
• Maintain and monitor supported systems (Linux/Windows).
• Troubleshoot and resolve incidents, escalating to specialist teams.
• Act as a point of contact for customers during major incidents.
• Perform proactive diagnostics and preventive maintenance.

Job description

We are looking for a skilled Level 2 Operations Support Engineer with strong Red Hat Enterprise Linux (RHEL) experience to provide operational support for mission-critical systems. You will be responsible for managing incidents, performing system maintenance, coordinating with resolver teams, and ensuring service uptime for both internal and external customers.

Key Responsibilities

• Provide Level 2 support in line with SLAs and customer contracts.
• Maintain and monitor supported systems (Linux/Windows), ensuring stability and performance.
• Troubleshoot and resolve incidents, escalating to specialist teams when needed.
• Act as a point of contact for customers during major incidents, ensuring clear communication.
• Perform proactive diagnostics, preventive maintenance, and fault analysis.
• Manage spare parts, hardware replacements, and vendor coordination.
• Implement system changes, configuration updates, and support deployments.
• Follow industry best practices to ensure high-quality service and infrastructure operations.
• Standard office hour.

Must-Have Qualifications & Skills

• Diploma or Bachelor’s degree in Computer Science, Electronic Engineering, or related field.
• 3 to 8 years of hands-on experience with Red Hat Enterprise Linux (RHEL 7/8), including patching, tuning, and troubleshooting.
• Experience in Level 2 infrastructure or operations support roles.
• Experience with VMware (vSphere, vCenter), Windows Server (2016/2019), and clustering.
• Familiarity with enterprise tools such as IBM MQ, Apache/Tomcat, and monitoring tools (Nagios, eG).
• Exposure to security tools (McAfee, Nessus), load balancers (F5), and firewalls (Palo Alto, Checkpoint).
• Scripting in Bash, Python, or Perl and basic Java debugging.
• Experience with storage/backup systems (DELL EMC, Veritas) and DC failover testing.
• ITIL Foundation v3 and/or Red Hat/VMware certifications are a plus.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.