Systems Specialist

ST Logistics; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking an Executive/Higher Executive in Applications (IT) to develop system solutions and improve business processes. The successful candidate will liaise with stakeholders, conduct business analysis, and manage technical specifications and change management. A degree in IT or a computing field and 1-3 years of experience are required. This role offers the opportunity to support users and enhance system usability.

Qualifications

• 1-3 years of working experience in a relevant field.
• Strong analytical skills with the ability to identify business needs.
• Experience in developing technical documentation and training materials.

Responsibilities

• Identify business needs through stakeholder engagement.
• Analyze business processes and recommend improvements.
• Develop technical specifications and manage user acceptance testing.
• Facilitate change management and user training.

Skills

Analytical thinking

Stakeholder engagement

Process evaluation

Education

Degree in IT or Computing

Job description

Job Function

Information Technology

Job Summary

The Executive/Higher Executive - Applications (Information Technology) develops and designs system solutions, tests the performance and usability of systems and prepares user training documentation. He/She handles situations which may require broad research of client business processes and requirements, information technology requirements, procedures or problems according to business needs. He/She acts as a liaison between system users and technical staff to address questions and issues.
He/She possesses an analytical mind, and is able to see interconnections with system solutions and usability. He/She adopts a systematic approach in handling ambiguous or complex issues, and actively discusses his perspectives to arrive at effective solutions.

Job Responsibilities/Key Tasks(External)

Identify business needs

• Liaise with stakeholders to identify business needs
• Conduct in-depth analysis of the business requirements specifications and feasibility studies on possible solutions
• Support the development of business cases defining potential benefits, solutions to increase efficiencies of business processes and associated risks

Analyse business processes

• Support the review of existing business processes to identify opportunities
• Develop alternative solutions to streamline processes
• Evaluate the viability and feasibility of possible improvements to processes
• Support the development of recommendations to increase efficiency of processes
• Develop reports and strategic analysis of business processes

Develop technical specification

• Determine optimal means of meeting needs and requirements
• Translate business requirements and user needs into functional specifications
• Collaborate with developers to ensure requirements are incorporated into system design
• Function as the liaison between users and technical staff throughout the solution implementation cycle
• Work with relevant stakeholders on User Acceptance Testing
• Verify that business requirements are incorporated into the design
• Manage risks associated with solution integration

Facilitate change management

• Support the development of change management plans
• Develop technical documentation and training materials
• Conduct user training to facilitate adoption of new systems
• Act as a point of contact for users regarding complex queries

Manage programmes

• Schedule activities to drive deliverables toward meeting the overall project plan
• Work with users, technical staff and management to determine and resolve issues associated with project implementation
• Review work at critical milestones with team leader or sponsor to maintain their commitment and supportProvide timely and accurate project progress information

Job Requirements

Professional Qualifications & Relevant Experience

• Degree in any IT related field or Computing Field
• 1-3 years of working experience