SYSTEMS PROGRAMMER- CX AI and Security

CORECXAI PTE. LTD.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading communication technology firm in Singapore is seeking a talented System Programmer to drive application-level innovation across multi-vendor contact center platforms. The role involves programming and customizing solutions for Cisco and Avaya systems, integrating AI-driven features, and supporting operational tasks. The ideal candidate has strong programming skills, a relevant degree, and experience in contact center environments.

Benefits

Opportunity to work on application-level innovation

Exposure to AI and automation technologies

Collaborative work environment

Qualifications

• Strong expertise in programming, scripting, and application-level customization.
• Experience with AI-driven automation and integrations.
• Familiarity with various contact center platforms.

Responsibilities

• Design and develop custom contact center scripts and applications.
• Implement and support FreeSWITCH as a media server.
• Integrate AI-driven virtual agents into workflows.

Skills

Contact Center Technologies

Unified Communication Technologies

Java

XML

Python

AI Integration

Education

Bachelor’s degree in Computer Science, IT, or Telecommunications

Tools

Cisco UCCX/UCCE

Avaya Aura

Amazon Connect

FreeSWITCH

Kamailio

CyberArk PAM

Job description

Job Description

We are seeking a talented System Programmer with strong expertise in Contact Center and Unified Communication (UC) technologies across Cisco, Avaya, Amazon Connect, FreeSWITCH, Kamailio, and AI-integrated solutions.

The role involves programming, scripting, and application-level customization of multi-vendor contact center environments — enabling intelligent automation, system integrations, and performance optimization. You will work closely with operations and architecture teams to design and implement feature-rich, secure, and scalable voice applications.

Key Responsibilities

• Design and develop custom contact center scripts and applications for Cisco UCCX/UCCE, Avaya Aura, and Amazon Connect platforms.
• Program IVR, routing, and call control logic using Java, XML, and SQL for dynamic call handling.
• Develop and maintain CTI integrations with Cisco Finesse, Microsoft Dynamics CRM, and Tetherfi for screen pops, call events, and workflow automation.
• Implement and support FreeSWITCH as a media server for IVR processing, conferencing, recording, and STT/TTS integrations.
• Configure Kamailio for SIP routing, registration, and load balancing within hybrid VoIP environments.
• Integrate AI-driven virtual agents and chatbots into customer service workflows using APIs and speech analytics.
• Automate operational tasks and data exchanges between UC components using Python or Java-based scripts.
• Administer CyberArk PAM for secure credential management and access control within communication systems.
• Participate in system patching, upgrades, and testing of UC and contact center applications.
• Troubleshoot and debug SIP signaling, RTP, and integration logic at the application layer.

Technical Skills Required

• Platforms: Cisco UCCX/UCCE, Avaya Aura, Amazon Connect, Tetherfi
• Open-Source: FreeSWITCH (media processing), Kamailio (SIP proxy & routing)
• Programming & Scripting: Java, XML, SQL, Python, JavaScript
• Integration: Cisco Finesse APIs, REST/SOAP APIs, Microsoft Dynamics 365, CRM/CTI workflows
• Security: CyberArk PAM, certificate and credential management
• AI & Automation: Conversational AI, Chatbots, Speech-to-Text/Voice Analytics, Workflow Automation
• Networking & VoIP: SIP, RTP, H.323, QoS, SBC (AudioCodes, Ribbon, Cisco CUBE)
• UC Systems: CUCM, Unity Connection, IM & Presence, Expressway, CME/CUE, Jabber
• Virtualization & OS: VMware ESXi, Linux (CentOS/Ubuntu), Windows Server

Preferred Qualifications

• Bachelor’s degree in Computer Science, IT, or Telecommunications
• Cisco CCNP Collaboration or CCIE Collaboration (preferred)
• Avaya Certified Specialist (ACSS/ACDS)
• AWS Certified (Amazon Connect or Architect track)
• Experience in AI/ML-based automation or speech analytics
• Strong programming logic, debugging, and documentation skills

Why Join Us

• Opportunity to work on application-level innovation across multi-vendor contact center platforms.
• Exposure to AI, automation, and open-source voice technologies.
• Collaborative environment that encourages creativity and solution-oriented programming.