System Technician

PALACE CONSTRUCTION & ENGINEERING PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A construction and engineering company in Singapore is seeking a Technical Support Specialist. The role involves daily technical support activities, troubleshooting IT issues for end users, and maintaining system documentation. Ideal candidates should have strong communication skills and hands-on experience with networking technologies. A proactive attitude and willingness to learn are essential. Competitive compensation package offered.

Qualifications

• Handle daily technical support activities and data backup.
• Provide end user helpdesk support for systems and applications.
• Possess knowledge of network routing, firewalls, and troubleshooting.

Responsibilities

• Set up computers and install various applications.
• Prepare and maintain system documentation.
• Attend to vessels for IT-related issues.

Skills

Technical support

Networking knowledge

Good communication skills

Troubleshooting

Project management

Tools

Ruckus Wireless

Cisco Wireless

Aruba Wireless

Job description

• Handle daily technical support activities on desktop, server administrative management and data backup
• End user helpdesk support including maintaining system and user accounts and applications
• Set-up computers and install software for various applications and programs.
• Prepare and maintain system and and technical documents
• Ad-hoc projects assigned by HQ office
• Attend to Vessels for all IT related issues.
• Possess knowledge of network routing/switching, firewalls, and wireless.
• Able to troubleshoot networking, hardware, software, and security issue.
• Preferably hands-on experience with Ruckus Wireless; or alternatively Aruba or Cisco Wireless.
• Good communication skills and ability to manage user expectations and communicate well via written technical documentation or interactive sessions with customers.
• Technical communication, interpersonal, and program management skills with a strong desire to achieve customer satisfaction in a team-oriented environment.
• Mature, independent, and possessing a positive working attitude with a strong urge to learn.
• Ability and desire to learn new technologies through self-study or classroom/lab leading to technical certifications.