System Support Engineer

GNA ENGINEERING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading engineering firm in Singapore is seeking a System Support Engineer to maintain and monitor system operations 24/7. The ideal candidate has at least 3 years of experience in information systems maintenance, strong analytical skills, and effective communication abilities. This role requires flexibility and adherence to compliance standards. Join us to contribute to seamless operations and tackle technical challenges promptly.

Qualifications

• Minimum 3 years of experience in maintenance of Computer-based Information Systems or Networking.
• Experience with system’s hardware or software maintenance is a plus.
• Strong analytical abilities to identify and resolve technical issues efficiently.
• Effective communication for documenting incidents and team collaboration.
• Willingness to work flexible hours, including nights and weekends.

Responsibilities

• Oversee performance of servers, networks, and applications.
• Respond promptly to system alerts and outages.
• Perform routine maintenance including updates and hardware checks.
• Maintain records of incidents and solutions.
• Coordinate efforts with other teams.
• Ensure compliance with company policies and standards.

Skills

Problem-Solving

Analytical Skills

Verbal Communication

Written Communication

Flexibility

Education

Diploma in Engineering, ICT, IT or Computing

Higher NITEC/NITEC/NTC/ITC

Job description

An System Support Engineer is responsible for maintaining the continuous operation of an organization’s system infrastructure during assigned shifts. This role involves monitoring systems, troubleshooting issues, and ensuring that all hardware and Software function optimally around the clock.

Key Responsibilities:

• System Monitoring: Oversee the performance of servers, networks, and applications to ensure uninterrupted operations.
• Incident Management: Respond promptly to system alerts and outages, diagnosing and resolving issues to minimize downtime.
• Maintenance Tasks: Perform routine maintenance, including software updates, hardware checks, and backups, to maintain system health.
• Documentation: Maintain accurate records of incidents, solutions, and system changes to inform future troubleshooting and audits.
• Collaboration: Work closely with other teams and departments to coordinate efforts and elevate issues when necessary.
• Compliance: Ensure all operations adhere to company policies, industry standards, and regulatory requirements.

Qualifications:

• Diploma in Engineering, ICT, IT or Computing with minimum 3 years of experience in maintenance of Computer-based Information System or Networking or Higher NITEC/NITEC/NTC/ITC with minimum of 7 years relevant maintenance experience.
• Experience: Personnel with maintenance experience related to the System’s hardware or software will be an added value.
• Problem-Solving: Strong analytical skills to identify and resolve technical issues efficiently.
• Effective verbal and written communication skills to document incidents and collaborate with team members.
• Ability to work flexible hours, including nights, weekends, and holidays, as required by shift schedules.

This role is crucial for organizations that require 24/7 support to maintain seamless operations and address any technical challenges promptly.