System Operation Support Engineer (Immediate Starter)

SPACE EXECUTIVE PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A government technology services provider in Singapore seeks a System Operation Support Engineer to manage L2 application support and ensure system stability. Candidates must have strong troubleshooting skills, experience with SQL querying, and familiarity with ITIL practices. This role involves resolving incidents, conducting maintenance, and performing performance monitoring.

Qualifications

• Strong troubleshooting and analytical ability with experience in L2/L3 application support.
• Prior experience in application or system operations support within enterprise environments.
• Understanding of incident management and ITIL practices.

Responsibilities

• Manage and triage incoming incidents and service requests, ensuring timely resolution in line with SLA.
• Troubleshoot and investigate application issues by analyzing logs, querying databases (SQL), and identifying root causes.
• Apply workarounds or fixes where possible and elevate to development teams when required.
• Support scheduled maintenance and conduct post-maintenance validation.
• Perform daily BAU monitoring of application performance and system availability.
• Conduct regular account reviews to ensure compliance and security hygiene.

Skills

Troubleshooting

SQL querying

Log analysis

System monitoring tools

Education

Diploma or Degree in IT, Computer Science, or related field

Job description

About the Role

We’re looking for a System Operation Support Engineer to provide L2 application and system support for enterprise-level platforms in a government environment. The role involves handling daily operational issues, coordinating scheduled maintenance, and ensuring system stability through proactive monitoring and account management activities.

Key Responsibilities

• Manage and triage incoming incidents and service requests, ensuring timely resolution in line with SLA.
• Troubleshoot and investigate application issues by analyzing logs, querying databases (SQL), and identifying root causes.
• Apply workarounds or fixes where possible (data patching, configuration adjustments), and elevate to development teams when required.
• Support scheduled maintenance — coordinate with stakeholders, conduct post-maintenance validation, and confirm service restoration.
• Perform daily BAU monitoring of application performance, system availability, and batch job success.
• Conduct regular account reviews (OS, Database, Privileged user, Outsystems, GCC 2.0, etc.) to ensure compliance and security hygiene.

Requirements

Technical Skills

• Strong troubleshooting and analytical ability with experience in L2/L3 application support.
• Familiar with SQL querying, log analysis, and system monitoring tools.
• Understanding of application architecture and infrastructure fundamentals.

Background

• Diploma or Degree in IT, Computer Science, or related field.
• Prior experience in application or system operations support within enterprise environments.
• Knowledge of incident management and ITIL practices.