System Engineer (Tech Support)

PTC SYSTEM (S) PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading tech solutions provider is seeking a dedicated individual for a technical support role in Singapore. Responsibilities include field support for enterprise solutions like Virtualization and Storage, as well as ensuring timely closure of support tickets. Candidates should have at least a Diploma in Computer Science or Information Technology, with proficiency in Windows OS and basic Linux knowledge. This is an entry-level position, ideal for someone eager to learn and grow in the IT field.

Qualifications

• Candidate must possess at least relevant Diploma / ITE in Computer Science or Information Technology.
• Proficiency in Windows OS and Basic Knowledge in Linux OS required.
• Entry Level candidates specialized in IT/Computer - Network/System/Database Admin are preferred.

Responsibilities

• Provide technical field support for enterprise solutions such as Virtualization and Storage.
• Address and track system support tickets with product vendors.
• Create technical documents including project documents and incident root cause analysis.

Skills

Problem solving

Good communication skills

Team player

Resourcefulness

Education

Diploma/ITE in Computer Science or Information Technology

Tools

Windows OS

Basic Knowledge in Linux OS

Job description

Duties and responsibilities

• Responsible for providingtechnical field support consisting of deployment, configuration, maintenanceand optimization of enterprise solutions such as Virtualization, Storage,Networking & etc.
• Work closely with productvendors to address, track and ensure timely closure of system support ticketsas well as providing 7x24 rotating basis maintenance support.
• Work in fast-pacedenvironment with tight schedule with dynamic project teams which includescoping and creating technical documents such as project documents, Scope ofWork (SOW), incident root cause analysis etc
• To stay abreast with newtechnologies and product updates by regularly participating in new producteducation and technology transfer training as well as seminars.

Requirement

• Candidate must possess atleast relevant Diploma / ITE in Computer Science or Information Technology
• Proficiency in Windows OS,Basic Knowledge in Linux OS
• Preferably Entry Levelspecialized in IT/Computer - Network/System/Database Admin or equivalent.
• Keen to learn, explore,disciplined and responsible. Able to think 'out-of-the-box' and have anaptitude for innovation and problem solving
• Good communication skills,positive attitude, team player, resourceful and resolve problems independently.