System Engineer (Enterprise Infrastructure & Services)

PSA Corporation Limited; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading company in enterprise infrastructure in Singapore is seeking a professional for IT support in their 24x7 team. The role includes providing Level 3 support and managing Microsoft technologies like Azure and Active Directory. Ideal candidates will have a degree in IT and 1-3 years of experience in handling IT Infrastructure and Services. Strong analytical skills and the ability to work both independently and as part of a team are essential.

Qualifications

• 1 to 3 years of IT Infrastructure & Services support.
• Experience in Microsoft technologies like Azure, Microsoft 365, Active Directory, and System Center.
• Certification in Microsoft Certified: Azure Administrator Associate is preferred.

Responsibilities

• Provide timely Level 3 support for end users.
• Lead IT infrastructure projects to enhance end-user experience.
• Identify opportunities to streamline workflows and automate processes.
• Build dashboards to monitor service health and performance.
• Collaborate with infrastructure teams for seamless support.

Skills

Windows Servers

Azure

Active Directory

Microsoft 365

IT Operations Management

Analytical skills

Troubleshooting skills

Interpersonal skills

Education

Degree in Computing, Computer Science/Engineering or IT

Tools

Azure cloud services

VMWare

MS Hyper-V

Job description

We are looking for a service-oriented professional to join our 24x7 Enterprise Infrastructure & Services team. In this role, you will ensure that our enterprise IT services are reliable, responsive, and user-friendly, supporting the day-to-day needs of PSA’s workforce. You will be responsible for supporting Windows Servers, Azure, Active Directory, Microsoft 365, VPN, IT Operations Management, and other enterprise services that keep our employees connected and productive.

Key responsibilities

• Act as a trusted partner to end users by providing timely Level 3 support, ensuring issues are resolved quickly and effectively with minimal business disruption.
• Lead and support IT infrastructure projects with the goal of enhancing the end-user experience and improving the quality of ICT service delivery.
• Proactively identify opportunities to streamline workflows, automate processes, and strengthen monitoring, ensuring smoother operations and fewer disruptions for end users.
• Build intuitive dashboards and reports to give teams and stakeholders better visibility of service health and performance.
• Work closely with other infrastructure teams and external IT service providers to ensure seamless, end-to-end support for users.

Requirements

• Possess a degree in Computing, Computer Science/Engineering or IT
• At least 1 to 3 years of IT Infrastructure & Services support
• Experience in maintaining and managing Microsoft technologies - Azure cloud services, Microsoft 365, Active Directory (ADFS, DHCP, CA, DNS, RMS), Exchange Service (O365), System Center
• IT Operations Management
• Hosting Platforms (MS Hyper-V, VMWare, Azure)
• Remote Access Service
• System Management
• Unified Communications or Microsoft Phone
• Possess strong analytical and troubleshooting skills
• Good interpersonal and communication skills
• Ability to work independently and a good team player
• Preferably with certification in Microsoft Certified: Azure Administrator Associate

Only shortlisted candidates will be notified.