System Engineer

EXEO Global Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology solutions provider is seeking a technical support professional in Singapore. The role involves providing field break-fix and remote support, post-sales implementation, and serving as a technical lead for key accounts. Candidates should be able to work independently and deliver high-quality service to clients. Familiarity with troubleshooting hardware and software issues is essential. This position offers opportunities for continuous learning and technological advancement.

Responsibilities

• Perform standby duty based on rotation basis.
• Provide field break-fix and remote technical support based on SLA (24x7).
• Provide post-sales project implementation, onsite support and coordination.
• Provide break-fix support including machine inspection and troubleshooting.
• Serve as technical lead and/or project manager for assigned key accounts.
• Deliver high quality services and customer satisfaction to clients.
• Ensure good housekeeping of equipment and maintain work area tidiness.
• Provide timely updates of activity list on a weekly basis.
• Drive self-improvement and stay updated with latest technologies.
• Able to work independently with minimal supervision.
• Support sales with pre-sales support and technical domain advice.
• Handle any other ad-hoc tasks assigned by superior.

Job description

• Perform standby duty based on rotation basis
• Provide field break-fix and remote technical support based on SLA (24x7)
• Provide post-sales project implementation, onsite support and coordination
• Provide break-fix support including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of hardware level, troubleshooting of Operating System, incident ownership and customer management
• Serve as technical lead and/or project manager for assigned key accounts
• Deliver high quality services and customer satisfactions to our clients
• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area
• Provide timely update of activity list on a weekly basis
• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
• Able to work independently with minimal supervision when tasks are assigned
• Support sales in pre-sales support and provide technical domain advice
• Any other ad-hoc assigned by superior