System Analyst

Cognizant; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A technology consulting firm in Singapore is looking for a skilled L3 support engineer for banking applications. The ideal candidate will have strong expertise in Java/J2EE and Oracle DB, alongside experience in production support processes. Responsibilities include managing incidents, troubleshooting batch job failures, and coordinating with various teams. This role requires a solid understanding of multiple technical domains and strong problem-solving skills.

Qualifications

• Strong in Java/J2EE and Oracle DB; experience with MSSQL.
• Solid knowledge of production support processes.
• Ability to work across functional domains and technologies.

Responsibilities

• Provide L3 support for banking applications in CCO and PMR domains.
• Investigate incidents, perform root cause analysis, and coordinate with stakeholders.
• Manage testing scope, support fixes, and production implementation.
• Troubleshoot Ctrl-M batch job failures and monitor production issues.
• Handle middleware patching, OS patching, and certificate renewals.

Skills

Java/J2EE

Oracle DB

MSSQL

Production support processes

CRM (Microsoft Dynamics)

TBMS by SunTec

JBoss EAP

Linux (RHEL)

Ctrl-M batch job failures

Tools

Java

Oracle DB 19c

JBoss EAP

Linux (RHEL)

Ctrl-M

Job description

Responsibilities

• Provide L3 support for banking applications in CCO and PMR domains.
• Investigate incidents, perform root cause analysis, and coordinate with vendors, testers, and L1/L2 teams.
• Manage testing scope, support fixes, and production implementation.
• Troubleshoot Ctrl-M batch job failures and monitor production issues.
• Handle middleware patching, OS patching, and certificate renewals.

Must-Have Skills

• Strong in Java/J2EE and Oracle DB; experience with MSSQL.
• Solid knowledge of production support processes.
• Ability to work across functional domains and technologies.

Preferred Skills

• CRM (Microsoft Dynamics) experience.
• Knowledge of TBMS by SunTec, billing/pricing applications.
• Familiarity with JBoss EAP and Linux (RHEL).

Tech Stack

Java | Oracle DB 19c | JBoss EAP | Linux (RHEL) | Ctrl-M