System Analyst

EVO OUTSOURCING SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading outsourcing solutions provider in Singapore seeks an experienced IT Support Specialist. The successful candidate will handle VIP clients, resolve complex IT issues, and manage backend IT functions. Key qualifications include 5+ years in user support, proficiency in Microsoft Azure, and experience in troubleshooting network and server issues.

Qualifications

• Minimally 5 years of experience in Users support.
• Proven experience in resolving EUC issues, Network troubleshooting, server solutions and backup.
• Experience in supporting Microsoft Azure Cloud and Citrix products.

Responsibilities

• Deal with VIP clients and senior stakeholders regarding IT issues.
• Act as the single point of escalation on IT matters.
• Manage and monitor IT functions including network and servers.

Skills

Users support

Network troubleshooting

EUC issue resolution

Cloud Endpoint protection

Network security

Endpoint protection

Server backup (VEEAM)

Tools

Microsoft 365

Microsoft Azure Cloud

Citrix products

Active Directory

VEEAM

Microsoft Servers 2016

Microsoft Servers 2019

MDM Intune

Job description

Job Scope

• Dealing with VIP clients, traders, and senior stakeholders with regards of their issues with IT
• Being the first and single point of escalation on IT issues
• Translate and simplify complex issues to customers
• Resolve all the technical issues
• Managing and monitoring the IT functions of the backend, including network, servers monitoring, servers backup, Active Directory, network security and endpoint security

Technical Requirement

• Minimally 5 years of experience in Users support
• Proven experience in resolving EUC issues, Network troubleshooting, server solutions and backup
• Proved experience in resolving issues with Microsoft 365 and security features of MDM intune
• Proven experience in supporting Microsoft Azure Cloud and Citrix products
• Proved experience in servers like Active Directory, ESX administration, Microsoft Servers 2016 and 2019
• Proven experience in servers backup using tools like VEEAM
• Proven experience in Microsoft Intune and Conditional Access / endpoint manager.
• Proven experience in Cloud Endpoint protection like threat hunting
• Proven experience in Network security and Networking

Interested candidate please click "APPLY" to begin your job search journey.
We regret to inform that only shortlisted candidates will be notified.

EVO Outsourcing Solutions Pte. Ltd.
• RCB No. 202233837K