System Administrator, Smart Facilities Management

SPTel Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A digital services provider in Singapore is seeking a skilled individual to manage facility management systems, provide support, and maintain documentation. The ideal candidate will possess strong problem-solving abilities and effective communication skills, with a focus on maintaining system availability and supporting security systems. Willingness to learn is valued. This role offers an opportunity to be part of an innovative team.

Qualifications

• Understanding of Facility management; willingness to learn is welcome.
• Ability to maintain confidential information and communications.
• Results focused, understanding customer SLA and KPI requirements.

Responsibilities

• Manage and monitor FM related systems for high system availability.
• Provide level 2 support and work with vendors for incident resolution.
• Maintain up-to-date technical documentation and work instructions.
• Involved in project-based work for new implementations or improvements.
• Support DCIM system for central monitoring of data.

Skills

Physical security management

Strong problem-solving skills

Critical thinking

Excellent analytical ability

Effective communication

Job description

SPTel is a digital services provider of choice for enterprises and government organisations. Our network is known for reliability and diversity because our unique fibre pathways laid alongside the power network cables. Our network structure also ensures your data takes the shortest possible route for optimal performance of <1ms latency island-wide. Our network is known for reliability and diversity because our unique fibre pathways combine leased SP Group infrastructure with owned fibre pipes laid alongside the power network cables. Our network structure also ensures your data takes the shortest possible route for optimal performance.

SPTel is a Business Class Digital Services provider that promises:

· Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security

· Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default

· True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos

· Innovative services such as Quantum Key Distribution-as-a-Service (QKD-a-a-S), IoT-a-a-S and Edge Cloud

We are well recognised in the industry clinching numerous awards for our cutting‑edge telco services and featured on CNA in a documentary “Home‑Grown with a Digital Edge” as well as vignette “Securing the Future in the Age of Quantum Computing”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co‑creators of the future of SPTel.

Responsibilities

• Manage and monitor all FM related systems to ensure highest level of system availability
• Providing level 2 support and works with vendors to ensure timely resolution of incidents / issues
• Derive and maintain up to date technical documentation, work instructions and procedure
• Involved in project-based work for new implementation or improvement to existing system
• Supporting DCIM (Data Centre Infrastructure Management) system, to be able to maintain the collection of the data from various location for central monitoring at IoC.
• Support of CCTV system from all locations with linkage to central view at IoC
• Managing Smart Facility System.
• Access Control, i.e. card access, Facial recognition.
• Manage Electronic Key Management System
• Updating the Smart Facility Access list
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Possess understanding of Facility management but without relevant experience but willingness to learn is welcome
• Skilled in physical security management and systems
• Strong problem‑solving skills, critical thinking, excellent analytical ability
• Ability to communicate both verbally and in writing in a clear and concise manner.
• Work well under pressure with differing levels of people
• Ability to maintain confidential information and communications.
• Ability to plan and organize one's work in-order to meet target set
• Results focused and understands critically the needs of meeting customer SLA and KPI requirements