System Administrator

BLACKSMITH PRODUCTION PTE LTD; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

A technology firm in Singapore is looking for an IT Support Specialist to manage user onboarding, workstation setup, and Microsoft 365 administration. The ideal candidate must have a Diploma or Degree in IT and at least 3-4 years of hands-on experience in IT support. Responsibilities include system performance management and providing technical support to employees.

Qualifications

• Minimum 3-4 years of hands-on IT support experience.
• Experience with Microsoft 365 admin (Exchange, Teams, SharePoint).
• Familiar with backup solutions and file sharing services.

Responsibilities

• User onboarding and offboarding for accounts and devices.
• Workstation setup and maintenance.
• System performance updates and cleanup.

Skills

Knowledge of Windows OS deployment

Problem-solving skills

IT security practices

Microsoft 365 administration

Ticketing system knowledge

Education

Diploma or Degree in Information Technology

Tools

ServiceNow

Zendesk

Job description

Job Description

• User onboarding and offboarding (accounts, devices, access permissions, shared drives, emails).
• Workstation setup, configuration, and maintenance.
• System performance management — updates, cleanup, storage optimization, antivirus compliance/ monitoring
• Microsoft 365 administration — Exchange, Teams, SharePoint, Azure AD, Office apps.
• License and subscription management (Office, antivirus, Zoom, etc.).
• Troubleshooting - business applications, hardware, and infrastructure-related issues etc.
• Ticketing system administration.
• Backup and data recovery systems — local and cloud solutions.
• File hosting and shared drive administration — NAS or cloud environments.
• Documentation of IT processes, configurations, and standard operating procedures.
• IT asset inventory management and tracking.
• Network and Wi-Fi management — VPN access and troubleshooting.
• Email domain, DNS, and certificate configuration and upkeep.
• VoIP phone extension setup and support.
• CCTV security camera monitoring and maintenance.
• Research and recommend improvements to existing infrastructure.
• Security governance — MFA, password policies, device compliance.
• Ensuring best practices for data protection and system access control.
• Planning and managing hardware/software purchases.
• Standardizing IT equipment and technology.
• Provide help desk and technical support to on-site and remote employees.

Experience & Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Minimum 3-4 years of hands-on IT support or system administration experience.
• Strong knowledge of Windows OS deployment, troubleshooting and device configuration.
• Experience with Microsoft 365 admin — Exchange, Teams, SharePoint, Azure AD.
• Familiar with backup solutions (cloud and local) and file sharing services.
• Knowledge of ticketing systems such as ServiceNow, Zendesk, etc.
• Strong problem-solving skills with urgency in issue resolution.
• Well-organized and able to work independently with minimal supervision.
• Familiar with IT security practices, governance, and data protection practices.