SVP, Payments Platform Tech Client Lead (HyperCare)

CITIBANK N.A.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A leading global financial institution seeks an experienced Technical Client Lead (SVP) in Singapore to enhance client relationships and manage technological excellence within Payments platforms. The ideal candidate will have over 10 years of experience in a senior technical client-facing role, with expertise in Payments processing and a strong understanding of IT service management principles. This role provides a unique opportunity to shape client engagement through innovative solutions and strategic leadership.

Benefits

Career growth opportunities

Diverse and inclusive environment

Innovative projects

Qualifications

• 10+ years in a senior technical client-facing role in financial services.
• Expertise in Payments processing and related technologies.
• Strong communication and negotiation skills.

Responsibilities

• Serve as the primary technical interface for Citi's platinum clients.
• Drive proactive engagement and rapid resolution strategies.
• Own and coordinate the client's technical journey.

Skills

Client relationship management

Technical leadership

Payments processing expertise

IT service management

Data analytics proficiency

Education

Bachelor's degree in Computer Science or Engineering

Master's degree (preferred)

Tools

Observability tools

Monitoring tools

Job description

A leading global financial institution seeks an experienced Technical Client Lead (SVP) in Singapore to enhance client relationships and manage technological excellence within Payments platforms. The ideal candidate will have over 10 years of experience in a senior technical client-facing role, with expertise in Payments processing and a strong understanding of IT service management principles. This role provides a unique opportunity to shape client engagement through innovative solutions and strategic leadership.