SVP/FVP, Client Lifecycle Management

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading Asian bank in Singapore is seeking a professional to develop and manage the client value proposition for the Private Bank segment. The role involves enhancing the client journey across onboarding, engagement, and retention stages while monitoring competitor insights to maintain a competitive edge. Candidates should be adept in client engagement strategies and data analytics.

Responsibilities

• Develop and manage the client value proposition for Private Bank segment.
• Drive initiatives to enhance the client journey across various stages.
• Monitor and analyze competitor value propositions for actionable insights.

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Responsibilities

• Develop, design, implement, and manage the client value proposition and client lifecycle strategy for the Private Bank segment.
• Drive initiatives to enhance the client journey across onboarding, engagement, retention, and exit stages.
• Define client engagement standards and collaborate with Market Heads and Relationship Managers to ensure consistent and high-quality delivery.
• Monitor and analyse competitor value propositions, providing actionable insights and recommendations to maintain a competitive edge.
• Identify gaps and opportunities within the client portfolio by leveraging data and advanced analytics, including co-designing predictive models and dynamic segmentation strategies.
• Co-create client campaigns and targeting strategies to deepen relationships and optimise portfolio performance.
• Define and track portfolio KPIs, generate insights, and translate them into targeted strategies for personalised client engagement.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference