Survey Supervisor/Team Lead (Public Agency)

ScienTec Consulting Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A consulting firm in Singapore is seeking an experienced team manager to oversee survey operations, onboard new staff, and manage logistical requirements. Responsibilities include assisting in programming surveys and providing data support to stakeholders. Candidates should have at least 2 years of experience in team management, be conversant in English, and possess strong organizational skills. This role is based in Pasir Panjang and offers a competitive salary with performance bonuses. The contract is renewable until August 2026.

Qualifications

• 2 years of experience managing a team processing administrative forms.
• Experience in managing daily rosters and leave matters.
• Patient, meticulous, and good organizational skills.

Responsibilities

• Onboard new staff in workflow processes.
• Manage logistical requirements for survey operations.
• Assist in programming online surveys.

Skills

Team management

Organizational skills

Conversant in English

Job description

Location: Pasir Panjang
Salary: Basic up to $3,600 + Performance Bonuses
Working hours: 5-day work week - Office Hours
Contract Period: Up to Aug 2026, renewable

Job Responsibilities

• Onboarding new staff in workflow processes and questionnaire design.
• Fieldwork briefing and interviewer training exercises.
• Fieldwork Resource Management
  • Logistical requirements for the survey operations team.
  • Manage daily rosters and leave matters.
• Assist in programming of the online survey questionnaire in the in-house survey system and offline excel questionnaire.
• Monitoring the response rate of every ongoing survey to ensure good representation of the data collected from every sector.
• Work closely with stakeholders, responding & providing data support to queries.
• Monitor and ensure timely submission of licensees’ submissions.
• Liaise with vendor for the publishing of stats on website.
• Verify and compile data provided by licensees.
• Assisting officers in any task assigned to the survey ops team related to survey fieldwork and operations.

Looking for

• Singaporeans only
• Prior two years of experience managing a team of staff processing administrative forms and requests (e.g. surveys, feedback forms, tax returns, form submissions to authorities or to financial institutions)
• Experience in managing the daily rosters and leave matters of the team of survey officers
• Conversant in English and have the confidence to conduct surveys in English over telephone interviews and guide statistical officers in managing difficult survey respondents
• Patient, meticulous, detailed, good organizational skills

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.