Survey Engagement |1 year

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking an Outreach Client Success Specialist to collect and analyze survey data, design effective strategies, and report findings. Candidates should possess a degree in Business and strong analytical and communication skills. This role offers practical experience in survey operations with opportunities to develop specialized expertise.

Qualifications

• Min. Degree in Business or any related fields.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• A keen learner and self-starter.

Responsibilities

• Collect data through phone and face-to-face interviews to ensure high response rates.
• Design strategies to encourage online participation and optimize survey response rates.
• Utilize modern techniques to design surveys that meet organizational needs.
• Apply advanced sampling methods to ensure data accuracy and representativeness.
• Leverage data analytics tools to validate and verify survey data quality.
• Analyze collected data and produce clear, actionable reports using data visualization.
• Develop strategies to raise awareness of statistical products for diverse societal segments.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Min. Degree in Business or related fields

Job description

Overview

Outreach Client Success Specialist (Survey Engagement Specialist)

Contract until Yearly renewable

Working Hours: Mon-Fri

Responsibilities

• Operations: Collect data through phone and face-to-face interviews, ensuring a smooth and professional survey experience that fosters high response rates and customer satisfaction
• Strategy Development: Design and implement strategies to encourage online participation, reducing reliance on face-to-face interviews and optimizing survey response rates
• Questionnaire Design: Utilize modern techniques to design surveys that meet organizational needs while keeping pace with technological trends and improving operational efficiency
• Sampling Methodology: Apply advanced sampling methods that minimize survey fatigue among the public while ensuring the accuracy and representativeness of collected data
• Data Analytics: Leverage data analytics tools to validate and verify the quality of survey data. Explore alternative data sources and apply imputation methods to handle incomplete data
• Data Analysis & Reporting: Analyze collected data and produce clear, actionable reports, using data visualization tools to present findings effectively to stakeholders
• Dissemination Strategy: Develop and execute strategies to raise awareness of statistical products and ensure they meet the diverse needs of various societal segments

Programme Highlights

• Gain practical experience in survey operations and statistical processes
• Rotate through different roles to understand various aspects of the department
• Build your communication and interpersonal skills by engaging with a wide range of survey participants
• Develop specialized expertise in areas that match your career aspirations

Job Requirements

• Min. Degree in Business or any related fields.
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• A keen learner and self-starter

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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