Support Technician (MS Dynamics CRM)

Private Advertiser; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology services provider in Singapore is looking for a CRM Support Technician. This role involves managing support tickets for MS Dynamics CRM, troubleshooting user issues, and assisting in data management. Candidates should possess a minimum Diploma in IT, with strong analytical skills and a customer-centric attitude. The position is open to fresh graduates and offers a pathway to Level 2 support.

Qualifications

• 1 year work experience (fresh graduates are welcome to apply).
• Able to work in a team and individually.
• Willing to learn and eventually move to L2 support.
• Able to work under stress and meet stringent timelines.
• Possess a customer-centric attitude to resolve problems promptly.

Responsibilities

• Provide Level 1 Support for MS Dynamics CRM.
• Manage support tickets in the ticketing system.
• Troubleshoot user issues and provide workarounds.
• Escalate complex issues to Level 2 Support or Vendors.
• Track escalated tickets and follow up with users.
• Develop and run daily/weekly scripts for CRM data cleaning.
• Generate Advanced Find reports for users.

Skills

Communication skills

Problem-solving skills

Analytical skills

Education

Minimum Diploma in IT or Computer Science

Tools

MS Dynamics CRM

.Net

C#

SQL scripts

MS PowerAutomate

Postman

GitHub

IIS

Nginx

JavaScript

jQuery

HTML

CSS

Job description

Purpose of job:

We are seeking a CRM Support Technician to manage and handle support tickets raised by business users. The ideal candidate should:

1) have good communication skills

2) efficient at resolving user issues

3) be good at tracking and following up on old issues

4) willing to learn and understand the system better

Accountabilities, responsibilities and main duties:

Job responsibilities

• Level 1 Support for our MS Dynamic CRM

• Manage support tickets in our ticketing system

• Troubleshoot user issues and provide workarounds for known issues

• Escalate complex issues to Level 2 Support or Vendors

• Track escalated tickets and follow up with users to close tickets within SLA

• Developing and running daily /weekly scripts to clean data in CRM

• Generating Advanced Find reports for users

• Any other ad-hoc duties assigned

Technical requirements:

• Experience in MS Dynamics CRM

• Experience in .Net, C#, and SQL scripts

• Experience with MS PowerAutomate is preferred

• Basic experience using development tools like Postman & GitHub is preferred

• Basic experience with Web Servers like IIS and Nginx is preferred

• Basic experience with JavaScript, jQuery, HTML & CSS is preferred

Snapshots of our ideal candidate:

• Possesses minimum Diploma in IT or Computer Science

• 1 year work experience (fresh graduates are welcome to apply too)

• Strong analytical and problem-solving skills

• Able to work with in a team and individually

• Possess a can-do attitude and takes initiative for changes

Have a customer centric attitude to help resolve problems promptly

• Able to work under stress and stringent timelines

• Willing to learn and move up to L2 support eventually