Support Officers cum Admin (Rover - Boon Lay)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore is looking for Support Officers cum Admin for various responsibilities including customer assistance, administrative support, and engagement with digital applications. Candidates should have at least a GCE ‘N’ Level and strong communication skills. This role requires a pleasant demeanor and proficiency in Microsoft Office. Work hours are Monday to Saturday with specific timings.

Qualifications

• Min GCE ‘N’ Level with prior experience in customer service support is an advantage.
• Pleasant and professional demeanor with good interpersonal and communication skills.
• Able to work independently and as part of a team.

Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance.
• Greet and register walk-in customers using the case management system.
• Respond to customer enquiries professionally and efficiently.
• Provide administrative support, including document filing, data entry, printing.
• Engage with customers to teach/guide on digital apps.

Skills

Customer service skills

Interpersonal skills

Communication skills

Proficient in Microsoft Office

Education

GCE ‘N’ Level

Job description

Support Officers cum Admin (Rover - Boon Lay)

P-Serv is partnering with our Client to hire for Support Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities

Maintain a constant presence at the front counter to provide prompt assistance

Greet and register walk-in customers using the case management system; manage the queue when necessary

Respond to customer enquiries professionally and efficiently

Manually track walk-in customer numbers in the event of queue system downtime

Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening

Handle telephone and inbound email enquiries in a timely and courteous manner

Provide administrative support, including document filing, data entry, printing, and mailing of letters

Assist with setting up videoconferencing and other communication equipment for scheduled appointments

Provide logistical support for ad-hoc events when needed

Engage with customers to teach/guide on digital apps and online services

Assisting customers with online application forms using the portal

Perform prompt follow-ups and administrative duties

Perform any additional duties assigned by supervisor

Job Requirements

Min GCE ‘N’ Level with prior experience in customer service support is an advantage

Pleasant and professional demeanor with good interpersonal and communication skills

Able to handle customer enquiries tactfully

Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications

Able to work independently and as part of a team

Working hours / Location

Monday to Friday – 8:15am to 6:30pm (with 1hr break)

Saturdays - 8.15am to 1.30pm

Deployed to nearest home location

We regret to inform, only shortlisted candidates shall be contacted.

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