Support Officers cum Admin (Bedok)

P-SERV PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore seeks a Front Desk Officer to maintain a presence at the counter, assist customers, and handle inquiries. Candidates should have a minimum GCE 'O' Level and prior customer service experience is a plus. Responsibilities include greeting customers, administrative support, and guiding users on digital applications. The role offers Monday to Friday working hours, with competitive working conditions. Only shortlisted candidates will be contacted.

Qualifications

• Min GCE 'O' Level with prior customer service experience is an advantage.
• Pleasant demeanour with good interpersonal and communication skills.
• Able to handle customer enquiries tactfully.
• Proficient in Microsoft Office and digital applications.
• Able to work independently and as part of a team.

Responsibilities

• Maintain presence at the front counter for prompt assistance.
• Greet and register walk-in customers using case management system.
• Respond to customer enquiries professionally.
• Track walk-in customer numbers during queue system downtime.
• Perform daily operational checks of the service centre.
• Handle telephone and inbound email enquiries in a timely manner.
• Provide administrative support including document filing and data entry.
• Assist with setting up videoconferencing equipment.
• Provide logistical support for ad-hoc events.
• Engage with customers to guide on digital apps and online services.
• Assist customers with online application forms.
• Perform follow-ups and additional duties as assigned.

Skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Customer service experience

Microsoft Office

Education

GCE 'O' Level

Job description

P-Serv is partnering with our Client to hire for Front Desk Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Pleasant and professional demeanour with good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Working hours / Location

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)
• Bedok MRT Station

We regret to inform, only shortlisted candidates shall be contacted.

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