Support Officers cum Admin (Bedok)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore seeks a Support Officer to assist customers at the service centre, handle enquiries, and support administrative duties. The ideal candidate must have a GCE ‘N’ Level and possess good interpersonal skills. Working hours are Monday to Friday, 8:15 am to 6:30 pm with a one-hour break.

Qualifications

• Prior customer service support experience is an advantage.
• Able to handle customer enquiries tactfully.
• Able to work independently and as part of a team.

Responsibilities

• Maintain a constant presence at the front counter to provide assistance.
• Greet and register walk-in customers using the queue management system.
• Handle telephone and inbound email enquiries in a timely manner.
• Assist customers with online application forms using the portal.
• Engage with customers to teach on digital apps and online services.

Skills

Customer service support

Interpersonal skills

Communication skills

Microsoft Office proficiency

Digital applications

Education

GCE ‘N’ Level

Job description

P-Serv is partnering with our Client to hire for Support Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements

• Min GCE ‘N’ Level with prior experience in customer service support is an advantage
• Pleasant and professional demeanor with good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Working hours / Location

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)
• Deployed to nearest home location

We regret to inform, only shortlisted candidates shall be contacted.

EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Abdul Rahman