Support Engineer

LEEGO SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A tech solutions company in Singapore is seeking a Support Engineer to provide front-line support and troubleshoot system functionality issues. The ideal candidate should have a diploma in a related engineering field and at least 2 years of experience. Strong IT knowledge in networking and a proactive communication skill set are essential for this role.

Qualifications

• Minimum 2 years of experience in a related field required.
• Good IT knowledge in Windows, Android, Servers, and networking.
• Able to work under pressure with minimal supervision.

Responsibilities

• Provide front-line support for customer issues.
• Diagnose and troubleshoot system functionality issues remotely and onsite.
• Conduct scheduled system maintenance.

Skills

Customer support

Troubleshooting

Communication skills

Analytical skills

Networking knowledge

Education

Diploma in related engineering field

Job description

Leego is expanding its team to support the growing adoption of our Automated Visitor Management Solutions. Leveraging the latest web technologies and intelligent automation, we continue to innovate and deliver next‑generation systems. We are now hiring Support Engineer, with the following job details:

Responsibilities

• Provide front‑line support for customer issues
• Diagnose and troubleshoot system functionality issues both remotely and onsite
• Escalate issues effectively to management or software developers or partners
• Conduct scheduled system maintenance
• Lead and support for new project software installation, commissioning and system integration testing
• Perform any other ad‑hoc duties as assigned by the management

Requirements

• Diploma in related engineering field
• Minimum 2 years experience
• Experience in customer environments is a plus
• Good IT knowledge in Windows, Android, Servers and networking (TCP/IP, LAN/WAN, network security)
• Able to work under pressure with minimal supervision
• Strong proactive communication and analytical skills
• Positive attitude and a good team player
• Willing to work extended hours when required