Supervisor - Transmission and Ingest Team

Planetcast International; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading media services company in Singapore is seeking a Supervisor for the Transmission and Ingest Team. This role involves managing operations, supervising a team, and ensuring high operational standards. The ideal candidate will have excellent leadership skills, a strong understanding of media transmission, and be able to effectively manage client relationships. This position may involve working in rotational shifts.

Qualifications

• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Fluent English speaker and able to communicate effectively in writing.
• Ability to manage multiple priorities and work under tight deadlines.
• Proficiency in relevant software and tools.

Responsibilities

• Lead the transmission and ingest operations for seamless content workflows.
• Monitor equipment and swiftly resolve technical issues.
• Conduct training sessions to maintain high-performance levels.
• Prepare logs and reports on transmission activities.
• Address client inquiries and build strong relationships.

Skills

Leadership

Problem-solving

Fluent English

Time management

Media software proficiency

Job description

Supervisor - Transmission and Ingest Team

Lead the transmission and ingest operations, ensuring seamless delivery and management of content workflows. The role involves supervising a team, coordinating closely with clients, and maintaining high operational standards.

Key Responsibilities

• Responsible for validating channel requirements, promptly identifying and resolving issues such as playlist deviations and content quality defects, and closely monitoring for any flaws to prevent on-air interference or outages.
• Must be capable of screening the sports content, especially football, Formula One, Basketball, Tennis, etc. & should have a strong understanding of sports content.
• Strong knowledge of audio layout, tracks & Profile, etc.
• Manage transmission and ingest workflows, and housekeeping, ensuring timely and accurate delivery of content.
• Monitor equipment and systems, ensure minimal downtime and swift resolution of technical issues, and implement quality control checks to uphold service standards.
• In case of any technical issues on the transmission chain act promptly and take appropriate action.
• Assign tasks and create a roster accordingly, monitor team performance and shift-related issues, and ensure adherence to deadlines.
• Conduct regular training sessions to upskill team members and maintain high-performance levels.
• Follow SOPs and act as the primary liaison between clients, operations, Scheduling, Traffic, and Graphics, Presentation and feed booking team to ensure clear communication and understanding of requirements.
• Address client inquiries, feedback, and concerns promptly and professionally, and build and nurture strong client relationships to ensure satisfaction and long-term collaboration.
• Prepare and maintain comprehensive logs and reports on transmission and ingest activities.
• Document workflows, shift reports, issues, and resolutions for future reference and process improvement.
• Identify and implement opportunities to optimize transmission and ingest operations.
• Stay updated with industry trends and technological advancements to enhance efficiency.
• Collaborate with internal departments to streamline workflows and meet organizational goals.
• Ability to work in rotational shifts.

Skills and Competencies

• Excellent leadership and team management skills
• Strong problem-solving and decision-making abilities
• Fluent English speaker and able to communicate effectively in writing
• Ability to manage multiple priorities and work under tight deadlines.
• Proficiency in relevant software and tools used for media transmission and ingest operations.
• Ability to work in rotational shifts.