Supervisor Restaurant

1855 F&B PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant group in Singapore is seeking a Service Supervisor to enhance customer experience and oversee service quality. The role involves greeting guests, managing complaints, and ensuring staff efficiency. Excellent communication and customer service skills are required to maintain high standards. Join a dynamic team in a vibrant dining environment.

Qualifications

• Strong customer service skills and attention to detail.
• Ability to handle guest complaints and ensure satisfaction.
• Good communication skills for team briefings.

Responsibilities

• Greet guests and coordinate seating arrangements.
• Report guests’ complaints to the Restaurant Manager promptly.
• Ensure service staff are well-groomed and able to describe dishes.

Job description

As the Service Supervisor, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following:

• Greet and coordinate the seating of guests.
• Recognize the regular guests and highlight to the Restaurant Manager about the particular Guests’ preferences.
• Ensure guests’ requests are not delayed during the operations of in the Restaurant.
• Record and report all guests’ complaints to the Restaurant Manger immediately.
• Ensure team briefings are carried out before each service period.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining regular Customers’ database and personalizing customer service.
• Ensure that the Service staff in their sections are able to describe the dishes for the evening and any extra dishes (specials) properly and are well groomed, properly attired and efficient.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plate and crockery.
• Perform miscellaneous job-related duties as assigned.