Supervisor, Public Areas Department (Cleaning Supervisor)

Marina Bay Sands PTE. LTD.; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A luxury hospitality provider in Singapore is seeking a leader to supervise the cleaning team, ensuring all public areas are clean and inviting for guests. The ideal candidate will have a minimum diploma, at least 1 year of leadership experience in sanitation, and excellent guest relation skills. This role involves managing operating costs while upholding high standards of cleanliness and guest satisfaction.

Qualifications

• Minimum 1 year of experience in a leadership role related to sanitation and hygiene.
• Knowledge of cleaning chemicals and safety requirements.
• Ability to manage schedules and work various shifts.

Responsibilities

• Walk around the property to ensure cleanliness and safety.
• Supervise PAD Team Members and work with Managers.
• Maintain an inviting appearance of public areas.
• Cater to guest needs and resolve complaints.
• Manage operating costs and control waste.

Skills

Leadership

Guest relation skills

Communication skills

Manual dexterity

Education

Minimum Diploma or equivalent vocational training

Tools

Housekeeping equipment

Office equipment

Job description

Job Responsibilities

• Walkabout the Property daily to ensure a clean, safe and pleasing environment for all guests and staff
• Provide supervision, direction and leadership to the PAD Team Members on all shifts, working closely with the PAD Managers
• Ensure that the appearance of all public areas appears fresh and inviting to guests at all time, thereby enhancing the guest experience.
• Cater to the needs and requests of the internal and external guests of the Property.
• Ensure all Team Members are trained in using the different cleaning and sanitizing chemicals, lifting techniques and other potentially hazardous parts in their daily work by being proactive in safety and accident prevention.
• Assist the Managers in managing operating costs, especially labor, productivity and operating supply consumption; monitor and control consumption and wastage of chemicals and equipment; ensure that operating supplies are available in sufficient quantities, while minimizing the value of stock on hand
• Investigate and propose alternative products or processes to reduce expenses and/or improve quality and/or productivity
• Participate in research, development, evaluation and implementation of new products, services, technology and processes in anticipation of changing customer needs
• Maintain close liaison with all other departments so that their public areas operational needs are met by the Department
• Resolve guest complaints and ensuring guest satisfaction
• Any other tasks as assigned that is pertinent to the role

Job Requirements

Education & Certification

• Minimum Diploma holder in any discipline or equivalent vocational training certificate

Experience

• At least 1 year of experience in a leadership role in the field of sanitation and hygiene works

Other Prerequisites

• Knowledge of the uses of various cleaning chemicals/equipment and the safety requirements of usage
• Possess good manual dexterity and be able operate all Housekeeping and office equipment
• Possess excellent guest relation and communication skills
• Read, write, speak and understand English
• Knowledge of additional languages is an advantage
• Able to work various shifts over the 24/7 time period, including weekends and public holidays