Supervisor (Izakaya Bar/Omakase)

Gentle Giant Ventures; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A vibrant izakaya bar in Singapore is seeking an energetic Supervisor to lead its team. Responsibilities include overseeing daily operations, ensuring guest satisfaction, and fostering a positive team environment. Candidates should have 2–3 years of supervisory experience, strong communication skills, and a passion for excellent customer service. This lively bar offers a dynamic atmosphere with modern Japanese cuisine and craft cocktails.

Qualifications

• Minimum 2–3 years of supervisory experience in an izakaya, omakase, or bar concept.
• Strong leadership and communication skills.
• Excellent customer service mindset and a hands-on attitude.

Responsibilities

• Oversee daily floor and bar operations, ensuring smooth service flow and guest satisfaction.
• Supervise, train, and motivate service staff to deliver friendly and consistent hospitality.
• Handle guest feedback and resolve issues promptly with professionalism and empathy.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

Step into a world of wonder with a daruma-themed izakaya bar where vibrant neon lights, upbeat energy, and good vibes come together. Here, guests escape the ordinary and embrace the extraordinary, enjoying modern Japanese bites, craft cocktails, and omakase delights in a space designed for laughter, camaraderie, and celebration.

Role Overview

We are looking for an energetic and passionate Supervisor to join the team. As part of the leadership crew, you’ll ensure smooth day-to-day operations, deliver top-tier guest experiences, and help uphold the lively, welcoming spirit that defines the brand.

You’ll lead by example, supporting the team, maintaining service excellence, and ensuring every guest leaves with a smile.

Key Responsibilities

• Oversee daily floor and bar operations, ensuring smooth service flow and guest satisfaction.
• Supervise, train, and motivate service staff to deliver friendly and consistent hospitality.
• Ensure proper setup and cleanliness of dining and bar areas in line with brand standards.
• Handle guest feedback and resolve issues promptly with professionalism and empathy.
• Coordinate with kitchen and bar teams to ensure timely and accurate food & beverage service.
• Support management in scheduling, inventory checks, and opening/closing duties.
• Uphold hygiene, safety, and operational standards as per company and regulatory requirements.
• Assist management in menu updates, promotions, and special events.
• Foster a positive team environment and uphold brand culture.

Requirements

• Minimum 2–3 years of supervisory experience in an izakaya, omakase, or bar concept.
• Strong leadership and communication skills.
• Excellent customer service mindset and a hands-on attitude.
• Able to work nights, weekends, and public holidays as required.
• Knowledge of Japanese cuisine, sake, or spirits is a strong advantage.
• Basic administrative and POS system knowledge preferred.