Supervisor, Guest Service

Ascott International Management Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality management company in Singapore seeks a Guest Service Assistant to manage daily guest services and enhance residents' satisfaction. The ideal candidate will have at least 3 years of supervisory experience in hospitality, demonstrating strong service orientation and team management skills. This role includes responsibilities such as assisting with check-in and check-out, handling resident queries, and ensuring smooth operation of the department.

Qualifications

• At least 3 years of relevant work experience, preferably in hospitality.
• Roles require supervisory skills and service orientation.
• Willingness to perform shifts is necessary.

Responsibilities

• Assist in daily guest service operations.
• Promote teamwork and quality service within the team.
• Manage smooth operations of the department.

Skills

Service-oriented

Supervisory skills

Coaching and guiding

Learning diverse tasks

Education

Diploma or Higher NITEC in Hospitality or Hotel Management

Job description

You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to walk-ins, emails, calls and assist with queries and requests
• Handle and record resident feedback and complaints, and refer them to managers
• Perform related tasks as assigned

Job Requirements

• At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role
• Attained at least a Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Service-oriented
• Supervisory skills
• Passion for coaching and guiding
• Passion in learning a variety of tasks, including handling paperwork and managing a team
• Willingness to perform shifts