Supervisor / Executive, Visitor Service @ Museum

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local recruitment agency in Singapore is seeking a passionate individual to manage operations across two museum sites. The role includes leading a team of associates, ensuring smooth visitor experiences, and addressing operational challenges. Candidates should have at least 2 years in customer service, excellent communication skills, and flexibility in dealing with customers. Compensation is up to $3300, with working hours from 9:30am to 7:30pm, including weekends.

Qualifications

• Strong interpersonal skills, preferably bilingual.
• Experience of 2 years in frontline/customer service, preferably in hospitality.
• Flexible in customer interactions in a front-facing role.

Responsibilities

• Manage daily operations across two museum sites for a smooth visitor experience.
• Lead and support a team of 10 associates including training and performance handling.
• Prepare and submit monthly revenue reports.

Skills

Interpersonal skills

Bilingualism

Microsoft Office proficiency

Point of Sale Systems

Digital technologies

Service delivery

Problem resolution

Service recovery

Telephone etiquette

Communication skills

Tools

Point of Sale Systems

Digital technologies

Job description

Join us if you are passionate and have prior working experience in tourism / art institutions / customer service!

Job scope

• Manage daily operations across two museum sites and ensure smooth visitor experience.
• Resolve operational or technical issues and escalate when needed.
• Lead and support a team of 10 associates, including training, coaching, and handling performance matters.
• Plan monthly deployment schedules and arrange manpower replacements when required.
• Handle visitor enquiries, feedback, and email correspondence professionally.
• Guide associates in conducting tours and visitor programmes.
• Work with internal teams, vendors, and partners to support operations.
• Prepare and submit monthly revenue reports.

Requirements

• Strong interpersonal skills, preferably bilingual
• Proficient in Microsoft Office, Point of Sale Systems, and digital technologies
• Experience in handling various payment modes
• 2 years of front line/ customer service experience, preferably in hospitality
• Skilled in service delivery, problem resolution, and service recovery
• Good telephone etiquette and communication skills
• Flexible in customer interactions in a front-facing role
• Willingness to work on weekends and public holidays

Working hours

9:30am to 7:30pm daily (Fridays till 9:00pm). Based on museum operating hours.

Working days

5 days per week (including weekends & PH).

Locations

Various Museums available: Walking distance from City Hall, Raffles Place and Bras Basah MRT / Pasir Panjang / Upper Changi.

Compensation

Gross up to $3300. Salary will commensurate with experience.

Interested individuals, please click APPLY button or send your resume to [e-mail].

*We regret to inform that only shortlisted candidates will be notified.

EA License No: 91C2918
EA Personnel No: R22105888
EA Personnel Name: Wong Zhi Cheng