Supervisor / Assistant Supervisor

CHINOIS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent restaurant in Singapore is seeking a Supervisor to oversee daily operations and ensure outstanding customer service. The ideal candidate has proven leadership experience in the F&B industry, a passion for service, and the ability to work in a fast-paced environment. Responsibilities include motivating staff, handling customer issues, and ensuring operational efficiency.

Qualifications

• Proven experience as a Supervisor or in a similar F&B leadership role.
• Strong knowledge of restaurant operations and service standards.
• Excellent customer service and communication skills.
• Able to work on weekends and public holidays.
• Physical stamina to stand and walk for extended periods.

Responsibilities

• Supervise and support the daily restaurant operations.
• Motivate front-of-house staff to deliver outstanding customer service.
• Ensure high standards of customer service are consistently met.
• Handle customer complaints and resolve issues professionally.

Skills

Customer service

Leadership

Problem-solving

Communication

Service orientation

Job description

Responsibilities

• Supervise and support the daily restaurant operations, ensuring smooth and efficient service
• Motivate front-of-house staff to deliver outstanding customer service
• Ensure smooth day-to-day restaurant operations
• Ensure high standards of customer service are consistently met
• Handle customer complaints or concerns and resolve issues in a professional and timely manner
• Perform daily operation tasks, documenting procedures and creating guidelines
• Ensure proper maintenance and cleanliness of equipment and restaurant
• Conduct opening and closing procedures, including cash handling and shift reports
• Report daily operational or staffing issues to management
• Any other ad-hoc duties as assigned by the Superior from time to time

Requirements

• Proven experience as a Supervisor or in a similar F&B leadership role
• Strong knowledge of restaurant operations and service standards
• Excellent customer service and communication skills
• Service oriented and passionate working in F&B industry
• Problem-solving and conflict-resolution abilities
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment
• Physical stamina to stand and walk for extended periods
• PC literate, well-organized, and self-motivated

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