Supervisor

ONE THOUSANDS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food service company in Singapore is seeking an experienced Supervisor to oversee profitability and daily operations of the outlet. Responsibilities include managing staff, ensuring high standards of customer service, and maintaining compliance with food hygiene policies. The ideal candidate will have strong leadership skills and experience in the food and beverage industry.

Qualifications

• Strong customer service skills.
• Ability to manage staff and operations effectively.
• Knowledge of food and beverage hygiene policies.

Responsibilities

• Oversee profitability of the outlet.
• Manage day-to-day operations, including scheduling and cashiering.
• Ensure high standards of quality control and hygiene.

Job description

The Supervisor is responsible for the profitability of the outlet. He/she performs outlet-level support functions including customer service, scheduling, day-to day operations, cashiering, loss prevention, maintenance, and back office support. He/she manages inventories, interacts with customers, wait staff and support employees to maximises revenue generation and enhance the customer experience. He/she maintains high standards of quality control, hygiene, health and safety in the dining area.

• Administer purchasing and receiving procedures.
• Analyse service quality and customer satisfaction.
• Conduct staff performance assessment process.
• Contribute to innovation process within own scope of work in the business unit.
• Facilitate compliance with legislative and regulatory requirements.
• Foster service innovation.
• Identify and establish internal and external stakeholder relationships.
• Implement loss/risk prevention.
• Lead team to implement change.
• Manage and implement business continuity plans.
• Manage compliance with food and beverage hygiene policies and procedures.
• Manage crisis situations.
• Manage food & beverage operations.
• Manage guest service.
• Manage site/outlet and equipment maintenance.
• Managing the customer experience.
• Monitor income and expenses.
• Optimise workforce for service excellence.