Supervisor

TUNG LOK CATERING; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-known restaurant group in Singapore is seeking a Supervisor to oversee restaurant operations and ensure outstanding customer service. The ideal candidate has proven experience in a similar leadership role, strong knowledge of F&B operations, and excellent communication skills. Responsibilities include staff motivation, complaint resolution, and maintaining service standards. The position requires the ability to work in a fast-paced environment, and candidates must have physical stamina to stand for extended periods.

Qualifications

• Proven experience as a Supervisor or in a similar F&B leadership role.
• Strong knowledge of restaurant operations and service standards.
• Excellent customer service and communication skills.

Responsibilities

• Supervise daily restaurant operations, ensuring smooth service.
• Motivate staff to deliver outstanding customer service.
• Handle customer complaints or concerns professionally.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Leadership experience

Organizational skills

Job description

Responsibilities

• Supervise and support the daily restaurant operations, ensuring smooth and efficient service
• Motivate front-of-house staff to deliver outstanding customer service
• Ensure smooth day-to-day restaurant operations
• Ensure high standards of customer service are consistently met
• Handle customer complaints or concerns and resolve issues in a professional and timely manner
• Perform daily operation tasks, documenting procedures and creating guidelines
• Ensure proper maintenance and cleanliness of equipment and restaurant
• Conduct opening and closing procedures, including cash handling and shift reports
• Report daily operational or staffing issues to management
• Any other ad-hoc duties as assigned by the Superior from time to time

Requirements

• Proven experience as a Supervisor or in a similar F&B leadership role
• Strong knowledge of restaurant operations and service standards
• Excellent customer service and communication skills
• Service oriented and passionate working in F&B industry
• Problem-solving and conflict-resolution abilities
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment
• Physical stamina to stand and walk for extended periods
• PC literate, well-organized, and self-motivated

Whatsapp [phone] for more information