*Supervisor

A DREAMWORKS COMPANY PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A DREAMWORKS COMPANY PTE. LTD. is seeking a poised Supervisor to act as a frontline leader, bridging gaps between staff and upper management and overseeing daily workflows, team performance, and safety.

The role involves directing work, planning shifts, onboarding new hires, training, conducting evaluations, and enforcing policies to uphold service standards.

Qualifications

• Strong leadership and interpersonal communication.
• Problem-solving and decision-making capabilities.
• Time management and organizational skills.
• Proficiency in basic office or scheduling software.

Responsibilities

• Direct daily workflows, assign tasks, and monitor team productivity to meet targets.
• Plan and manage employee schedules, attendance, and shift coverage.
• Onboard new hires, provide hands-on training, and conduct regular performance evaluations.
• Mediate staff disagreements and address behavioral or performance issues promptly.
• Relay updates between upper management and team members, providing feedback on challenges.
• Enforce company policies, regulations, and workplace safety standards.

Skills

Leadership

Communication

Problem-solving

Decision-making

Time management

Scheduling software

Tools

Scheduling software

Job description

About the Role

We are seeking a poised and service-driven Supervisor acts as a frontline leader who bridges the gap between frontline staff and upper management, overseeing daily workflows, team performance, and operational safety.

Key Responsibilities

• Direct daily workflows, assign tasks, and monitor team productivity to meet company targets.
• Plan and manage employee schedules, attendance, and shift coverage.
• Onboard new hires, provide hands‑on training, and conduct regular performance evaluations.
• Mediate staff disagreements, address behavioral or performance issues promptly, and handle escalated customer service concerns.
• Relay updates and policies between upper management and team members, providing feedback on operational challenges.
• Enforce company policies, industry regulations, and workplace safety standards.

Requirements

• Strong leadership and interpersonal communication
• Problem-solving and decision-making capabilities
• Time management and organizational skills
• Proficiency in basic office or scheduling software