SUPERVISOR

BOSEN HR PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail company in Singapore is seeking a dedicated individual to manage daily operations in the shop. Responsibilities include supervising staff, overseeing inventory management, and ensuring excellent guest relations and service standards. Candidates should be prepared to work long hours, including weekends and public holidays. This role offers a vibrant work environment and opportunities for growth.

Qualifications

• Ability to oversee daily operations and staff management.
• Strong product knowledge and inventory management skills.
• Availability to work long hours, weekends, and public holidays.

Responsibilities

• Oversee daily operations of the shop.
• Supervise staff, create schedules, and conduct performance reviews.
• Ensure compliance with departmental policies and service standards.
• Maintain cleanliness and organization of work areas.
• Respond to and resolve guest complaints.

Job description

Job Description & Requirements

• Assisting manager in overseeing the daily operations of the Shop
• Supervise all staff on shift, create employee schedules, administer disciplinary action and conduct performance reviews and able to guide junior staffs
• Product knowledge and training, supply orders, inventory counts and month end reports
• Able to work long hours, weekend and public holiday

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.