Supervisor

QI LING PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A renowned spa management company in Singapore seeks an experienced Operations Manager to oversee daily operations and staff management. You will be responsible for ensuring high service quality, handling reports, and resolving operational issues. The ideal candidate has strong leadership skills and a focus on customer satisfaction. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Proficiency in managing daily operations and staff.
• Strong focus on service quality and customer satisfaction.
• Experience in handling administrative tasks and reports.

Responsibilities

• Ensure the spa runs smoothly and efficiently.
• Supervise and manage the spa's therapists.
• Maintain high service standards for guests.
• Create and submit reports on operational results.
• Handle customer disputes and operational issues.
• Achieve sales targets and drive sales initiatives.

Job description

Responsible for overseeing daily operations, managing staff, ensuring quality of service, and handling administrative tasks like reporting and scheduling.

• Manage daily operations: Ensure the spa runs smoothly and efficiently, which includes scheduling therapists and managing daily tasks.
• Oversee staff: Supervise and manage the spa's therapists.
• Ensure service quality: Maintain high service standards and ensure therapists provide excellent and consistent service to guests.
• Handle reports and administration: Create and submit daily, weekly, and monthly reports on operational results and other key performance indicators.
• Resolve issues: Handle customer disputes and other operational issues that may arise.
• Drive sales: Often responsible for achieving sales targets and may have a sales-driven attitude.