Student Welfare & Engagement Officer (SWEO)

SUNNYHILL ACE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An educational institution in Singapore is seeking a Student Welfare Officer to support at-risk students and promote a positive school culture. The ideal candidate has a Diploma in counselling or social work, two years of relevant experience, and strong interpersonal skills. Responsibilities include monitoring student welfare, managing after-school programs, and collaborating with teachers and external agencies. This role offers a fulfilling opportunity to make a positive impact on students' lives.

Qualifications

• Must have at least 2 years of working experience in student welfare, social services, or community work.
• Knowledge of child protection policies and case management processes is preferred.
• Passion for working with at-risk students.

Responsibilities

• Support at-risk students and promote a safe, inclusive school culture.
• Plan and carry out activities during school holidays for high needs students.
• Engage and manage students during recess, lunch and after-school hours.

Skills

Strong interpersonal skills

Communication skills

Ability to engage diverse backgrounds

Empathy for at-risk students

Education

Diploma in counselling or social work

Job description

Job Description

1. The SWEO shall report to the school’s Head of Department of Student Development & School Leaders.

2. Officer will work closely with students, school staff, and liaison with external agencies to provide timely support for at‑risk students and promote a safe, inclusive, and nurturing positive school culture.

• Assist to identify, support and monitor at‑risk students with social, emotional or behavioural or attendance concerns.
• Work closely with key personnels (e.g. Year Heads, Form Teachers, School Counsellors, Social Welfare Officer etc to develop appropriate intervention plans)
• Provide case support including home visits where appropriate to support student development.
• Maintain accurate case notes & documentation for student support and engagement efforts, ensuring confidentiality and assist in the reporting and evaluation process.
• Support After‑School Engagement (ASE) programmes for identified high needs students. ASE programmes include, but are not limited to:
• Monitor students’ attendance in the ASE programmes and document observations as feedback for teachers. Assist staff with follow up with parents/guardians of absent students.
• Work closely with Student Development Department staff, form teachers and subject teachers to understand the students’ profiles and needs to better engage and support the students.
• Engage and manage students during recess, lunch and after‑school hours daily to help maintain noise level, orderliness and discipline at all times.
• Regular walkabout to maintain positive discipline through observation, mingling and mentoring to build rapport.
• Provide social, emotional and basic academic support as part of re‑integration for students returning to school after long term absences.
• Plan for and carry out activities during the school holidays (March, June, September and November/December) to engage the high needs students.
• Engage in regular patrolling outside school area to ensure safety and discipline of the students to infuse positive community culture.
• Assist staff in managing and following‑up on discipline cases (e.g. viewing of surveillance camera footage, after school detention etc…)

ASE Programmes

• Academic Support Programmes
• Mentoring Programmes
• Interest‑based Experiential Elective Programmes

Other duties

• Any other duties as assigned by School Leaders, HOD Student Development, or Administration Manager.
• Maintain orderliness of the classrooms and facilities used for ASE programmes.

Qualifications

• Should have Diploma in counselling or social work or some experience in Counselling, Social Work, Psychology, Community Development experience, or related field.
• Must have at least 2 years of working experience in student welfare, social services, or community work (experience in school settings is an advantage).
• Strong interpersonal and communication skills, with the ability to engage students, staff and families (if appropriate) from diverse backgrounds.
• Able to work independently and collaboratively in a multi‑disciplinary environment.
• Knowledge of child protection policies, basic counselling techniques, and case management processes is preferred.
• Passion and disposition to work with at‑risk students.
• Empathy for students with social, emotional and mental health difficulties.
• To be proactive and possess good working attitude and be willing to learn and take up new challenges.