Student Welfare & Engagement Officer |School |Woodlands

WSH Experts Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An educational support organization in Singapore is seeking a dedicated Officer to help support at-risk students and promote a positive school culture. The role involves collaborating with staff and external agencies, monitoring students' progress, and engaging high-needs students during school hours and in after-school programs. Ideal candidates should be able to maintain documentation, provide emotional and academic support, and assist with discipline management. This position is key to enhancing student development and ensuring a nurturing environment.

Responsibilities

• Report to the school's Head of Department of Student Development & School Leaders.
• Work closely with students, school staff, and external agencies.
• Support at-risk students with emotional or attendance concerns.
• Maintain accurate case notes & documentation for student support.
• Support After-School Engagement (ASE) programmes for high-needs students.
• Monitor students' attendance in ASE programmes.
• Engage and manage students during recess, lunch, and after-school.
• Regularly patrol to ensure student safety and discipline.
• Assist staff with discipline cases.

Job description

Job Description

The Services required are set out as follows:

1. The SWEO shall report to the school’s Head of Department of Student Development & School Leaders.

2. Officer will work closely with students, school staff, and liaise with external agencies to provide timely support for at-risk students and promote a safe, inclusive, and nurturing positive school culture.

• Assist to identify, support and monitor at-risk students with social, emotional or behavioural or attendance concerns.
• Work closely with key personnel (e.g. Year Heads, Form Teachers, School Counsellors, Social Welfare Officer etc.) to develop appropriate intervention plans.
• Provide case support including home visits where appropriate to support student development.
• Maintain accurate case notes & documentation for student support and engagement efforts, ensuring confidentiality and assist in the reporting and evaluation process.
• Support After-School Engagement (ASE) programmes for identified high‑needs students. ASE programmes include, but are not limited to:
  • Academic Support Programmes
  • Mentoring Programmes
  • Interest‑based Experiential Elective Programmes
• Monitor students’ attendance in the ASE programmes and document observations as feedback for teachers. Assist staff with follow‑up with parents/guardians of absent students.
• Work closely with Student Development Department staff, form teachers and subject teachers to understand the students’ profiles and needs to better engage and support the students.
• Engage and manage students during recess, lunch and after‑school hours daily to help maintain noise level, orderliness and discipline at all times.
• Regular walk‑about to maintain positive discipline through observation, mingling and mentoring to build rapport.
• Provide social, emotional and basic academic support as part of reintegration for students returning to school after long‑term absences.
• Plan for and carry out activities during the school holidays (March, June, September and November/December) to engage the high‑needs students.
• Engage in regular patrolling outside school area to ensure safety and discipline of the students to infuse positive community culture.
• Assist staff in managing and following‑up on discipline cases (e.g. viewing of surveillance camera footage, after‑school detention etc.).
• Other duties:
  • Any other duties as assigned by School Leaders, HOD Student Development, or Administration Manager.
  • Maintain orderliness of the classrooms and facilities used for ASE programmes.

All duties performed in accordance with the school’s policies and procedures, ensuring confidentiality and professionalism in all interactions.