Student Services Executive

Firstcom Academy Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational institution in Singapore is seeking a Student Services Executive to manage student inquiries and assist with administrative tasks. The successful candidate will be the primary contact for students, ensuring a smooth enrolment process and addressing inquiries with professionalism. Candidates should have at least one year of customer service experience and excellent communication skills. The role is full-time with performance bonuses and various benefits, operating in a dynamic environment.

Benefits

Performance bonuses

Medical and Dental Benefits

Annual Leave

Qualifications

• Minimum one year of experience in customer service, telemarketing or related role.
• Good communication and interpersonal skills with excellent command of written and spoken language.
• Ability to work independently and as part of a team.
• Adaptable to a fast-paced and changing environment.

Responsibilities

• Liaise with learners, trainers and related departments to ensure programmes run smoothly.
• Provide support for learners and companies through telephone, emails and walk-ins.
• Ensure smooth daily operational activities.
• Assist in classroom facilitation.
• Preparation of course materials.
• Conduct administrative work including attendance and evaluation.
• Monitor and schedule all trainings to ensure compliance.
• Assist in the company’s continuous improvements.

Skills

Customer service experience

Communication skills

Interpersonal skills

MS Office proficiency

Adaptability

Job description

Student Services Executive

• Working Days: 5 days’ work week, including weekends (rostered based on company’s schedule)
• Working Hours: 8:30am – 6:00pm / 9:30am – 7:00pm / 1:00pm – 10:00pm
• Location: Tiong Bahru (Central Plaza) or Woodlands (WoodSquare) or Paya Lebar (Lifelong Learning Institute)
• Salary Range: $3,000.00 - $4,500.00
• Position Type: Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Position Overview:

This role involves managing student inquiries, assisting with course-related administrative tasks, and ensuring a smooth enrolment and post-course experience. You will serve as the primary point of contact for students, addressing their needs promptly and professionally while collaborating with internal teams to maintain high service standards. If you are passionate about providing exceptional customer service and enjoy working in a dynamic, learner-focused environment, we welcome you to join our team and contribute to shaping the future of adult learning.

Key Responsibilities:

• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
• Provide support for learners and companies through telephone, emails and walk-ins
• Ensure smooth daily operational activities
• Assist in classroom facilitation
• Preparation of course materials
• Administrative work (Attendance, Evaluation, Document Filing, etc)
• Monitor and schedule all trainings to ensure compliance
• Assist in the company’s continuous improvements and training related areas

Requirements:

• Minimum one year of experience in customer service, telemarketing or related role.
• Good communication and interpersonal skills with excellent command of written and spoken language
• Proficient with MS Office
• Ability to work independently and as part of a team.
• Adaptable to a fast-paced and changing environment.

Location Addresses: (Permanently allocated to 1 Training Centre)

• Tiong Bahru (Central Plaza): 298 Tiong Bahru Rd #08-01 Central Plaza Singapore168730
• Woodlands (WoodSquare): 6 Woodlands Square, #07-03 Woods Square Tower 2, Singapore 737737
• Paya Lebar (Lifelong Learning Institute):11 Eunos Rd 8, #08-04, Lifelong Learning Institute Singapore40860