Student Service Officer ( Administrative & Customer Service)

The Supreme HR Advisory; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading educational institution in Singapore is seeking a Student Service Officer to provide comprehensive administrative support and high-quality academic services. The role involves managing student enrolment, assisting with course planning, and supporting faculty. Ideal candidates will have experience in academic administration and possess excellent organizational skills.

Qualifications

• Proven experience in academic administration or customer service.
• Strong organizational and time management skills.
• Ability to communicate effectively with students and staff.

Responsibilities

• Maintain student enrolment records and study plans.
• Assist in planning and publication of academic timetables.
• Administer staff contracts and support professional development.
• Respond to student inquiries and assist with exam logistics.
• Conduct surveys for compliance with regulations.

Job description

Student Service Officer ( Administrative & Customer Service)

Responsible for providing comprehensive administrative support and high-quality academic services to students, staff, and faculty members. The role will focus on student enrolment and study plans management, academic staff support, timetable planning and maintaining academic systems to ensure a smooth academic experience at the institution.

Job Responsibilities

Student enrolments and study plans: Maintain accurate and up-to-date study plans and student enrolment records. Timely dissemination, of course, planners to students, assist with enrolments and academic advice, process enrolment variation requests, and monitor student progress.

Course Planning & Delivery: Assist in planning and timely publication of academic timetables, manage student class registrations and enrolment, and support course delivery and quality management initiatives.

Academic Staff Management: Administer sessional academic staff contracts, system access, and resources; support professional development and ensure CPE registration compliance. Facilitate the sourcing, recruitment, and onboarding of sessional academics and other teaching staff as required, ensuring they meet the standards set.

Academic Support: Respond and assist with student inquiries, assist with exam logistics, prepare class schedules, and support faculty in the academic delivery process.

Surveys & Compliance: Conduct surveys for academic staff and students, manage feedback, and ensure academic compliance with regulations.

Ad-hoc & Administrative Tasks: Provide support for various academic initiatives and handle additional administrative duties as needed.