Student Service Associate

Dyslexia Association of Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A nonprofit organization in education is seeking a Student Service Associate to provide administrative support while working remotely. Candidates are expected to have a diploma and proven experience as a virtual assistant, with the ability to work flexible hours, including weekends. Proficiency in Microsoft Office and familiarity with database software is required. The role includes maintaining student records, processing training grant applications, and supporting various operational tasks across multiple learning centers.

Qualifications

• Diploma holders or with proven administrative and virtual assistant experience preferred.
• Ability to work flexible hours, including nights and weekends.
• Familiarity with Microsoft Office applications and database software.

Responsibilities

• Provide administrative support to clients while working remotely.
• Maintain accurate student records by updating attendance and achievement data.
• Process applications for training grants under various funding schemes.

Skills

Administrative Support

Multi-tasking

Microsoft Office

Database Software

Mandarin proficiency

Education

Diploma

Job description

Job Description

• Virtual assistance – to provide administrative support to clients while working remotely
• Safety & physical maintenance of learning centres
• Time-table planning, student placement matters, class transfers and student withdrawals data
• Reporting of student statistics to management
• Maintenance of student data in system
• Processing and submission of allowance and timesheet
• Facilitation of yearly audit
• Assisting parents with bursary application and submission
• Bursary reporting for all DAS programmes & services
• Prompt billings, collections and reporting of outstanding fees for all learning centres
• Supporting lecturers by preparing training materials, setting up rooms, and providing technical assistance as needed
• Overseeing inventory resources, including the borrowing process for library and training materials
• Maintaining accurate student records by updating attendance and achievement data in the student management system; generate and distribute academic certificates and transcripts promptly
• Processing applications for training grants under various funding schemes, including the Caregivers Training Grant (CTG)
• Compiling and updating monthly and management reports related to student enrolment, ensuring accuracy and timeliness
• Supporting the preparation and updating of documentation and data submissions required by the Committee for Private Education (CPE)
• Attending Accounts Receivable (AR) meetings, ensuring outstanding balances are reviewed, tallied, and resolved appropriately
• The responsibilities listed are not exhaustive. In line with the evolving needs of clients and the organisation, candidates are expected to demonstrate flexibility and willingness to undertake additional responsibilities as required

Requirements

• Diploma holders or with proven administrative and virtual assistant are preferred
• Candidates with direct relevant experience are welcomed to apply
• Ability to work flexible hours (including weekday nights and weekends)
• Ability to multi-task and adapt to changing work environment
• Familiar with Microsoft Office applications and database software
• Proficiency in Mandarin an advantage as we have clients who speak Mandarin only

Working Hours

DAS staff have to work when our clients are available. Certain DAS centres are opened from Mondays to Sundays and up to 9 pm on weekdays. All staff work 44 hours a week and are expected to be flexible in their working days and this includes Saturdays and Sundays.

Working Location

The Student Service Associate is based in the admin centre at Toa Payoh Learning Centre.

The staff must be ready to travel to any of our 12 learning centres including Bedok, Bishan, Chua Chu Kang, Henderson, Jurong Point, Parkway Parade, Toa Payoh, Sengkang, Serangoon, Tampines, Woodlands and Yishun to support its operations as required.

Staff must expect to be posted or transferred to any of the above centres based on the needs of the organisation.

All interested applicants are to submit the following as part of their application

1. DAS Employment Application Form, duly completed (form can be downloaded from the Careers page of our website - https://das.org.sg/careers-at-das/positions-available/)
2. Resume
3. Academic certificates

Email the above submissions to [e-mail]

Only shortlisted candidates will be contacted