Student Service Ambassador (Full Time/Part Time)

BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

An educational institution in Singapore is seeking a part-time Student Services Executive to ensure a positive experience for students. The role involves providing exceptional support, addressing student concerns, and guiding them through academic and career pathways. Ideal candidates should have strong interpersonal skills, written and oral communication skills, and a passion for helping others succeed. A level or Diploma preferred.

Qualifications

• Dynamic individual with service aptitude and passion for service delivery.
• Strong team player with self-initiatives and commitment to excel.
• Ability to function effectively in a dynamic environment.

Responsibilities

• Provide personalized assistance to students regarding academic, administrative, and personal matters.
• Offer guidance on academic programs and career pathways.
• Maintain accurate records of student interactions and resolutions.

Skills

Interpersonal skills

Empathy

Service delivery

Communication skills

Multi-tasking

Education

A level / Diploma in any discipline

Job description

PART TIME POSITION AVAILABLE!!! As a Student Services Executive, you will play a pivotal role in ensuring a positive and enriching experience for our students.

You will be responsible for providing exceptional support to students, addressing their concerns, and fostering a supportive and positive environment, to encourage students to embark on Life-long learning. This role requires strong interpersonal skills, empathy, and a passion for helping others succeed.

Responsibilities

• Provide personalized assistance to students regarding academic, administrative, and personal matters.
• Offer guidance on academic programs, course selection, and career pathways to students.
• Delivery & inoculate an excellent service culture to enhance student experience.
• Work closely with inter departments and partners to ensure high quality and timely expedition of customers' inquiries and/or requests.
• Maintain accurate records of student interactions, issues raised, and resolutions provided.
• Handle collection of payments and all centre related administrative duties.
• Promote courses to learners as upskilling opportunities to boost enrollment.

Requirements

• Priority & better compensation for candidates who able to work Weekend shift.
• Minimum A level / Diploma in any discipline will have an advantage.
• Dynamic individual with service aptitude, passion for service delivery and a proactive approach.
• Good written & oral communication skills.
• Strong team player with self-initiatives & commitment to excel.
• Ability to function effectively and multi-task in a dynamic environment.
• Structured career progression plan to groom potential candidates.

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to BELLS's PDPA and e2i's PDPA.