Student Care Manager

Nanyang Technological University; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Singapore is seeking an experienced Student Care Manager to support students' success through case management and mentoring. The role involves coordinating initiatives that foster wellbeing and leadership, in collaboration with faculty and student leaders. Candidates should have a degree in a relevant field, strong communication skills, and proficiency with tools like Canva and Notion.

Benefits

Professional development opportunities

Supportive work environment

Competitive compensation package

Qualifications

• Compassionate and proactive; engages with diverse backgrounds.
• Ability to connect effectively with Gen Z students.
• Experience managing a portfolio of monitored cases.

Responsibilities

• Support students’ academic and personal success through mentoring.
• Coordinate wellbeing initiatives to foster belonging and resilience.
• Collaborate with faculty and student leaders for student support.

Skills

Strong communication skills

Project management

Report writing

Creative tool proficiency

Education

Degree in Psychology, Counselling, Social Work or related field

Tools

Canva

Notion

Microsoft Loop

Job description

Overview

Become a part of Nanyang Technological University (NTU), a globally recognized institution ranked as the top university in Singapore by QS Asia University Rankings 2026. NTU is committed to fostering graduates who are prepared for the future and cultivating a supportive campus environment.

As an experienced Student Care Manager, you will support students’ academic and personal success through case management, mentoring, and early-intervention work. This role will coordinate wellbeing and engagement initiatives that build belonging, resilience, and leadership within the School of Humanities, while working closely with faculty, student leaders, and university offices to ensure every student feels supported and empowered.

Responsibilities

Responsibilities include:

• Support students’ academic and personal success through case management, mentoring, and early-intervention activities.
• Coordinate wellbeing and engagement initiatives that foster belonging, resilience, and leadership.
• Collaborate with faculty, student leaders, and university offices to ensure students feel supported and empowered.

Qualifications

• Compassionate, proactive, and able to engage with students and staff from diverse backgrounds.
• Strong communication, presentation, and storytelling skills; ability to connect effectively with Gen Z students.
• Highly organized with experience managing a portfolio of monitored cases and confident in project and task management.
• Excellent report-writing skills; ability to document case developments and outcomes clearly and professionally.
• Comfortable using creative tools such as Canva for presentations, posters, HTML emails, or simple websites, and CapCut for short videos and student-focused content.
• Familiar with, or willing to learn, collaborative workspace and productivity tools such as Notion or Microsoft Loop.
• Holds a recognised degree in Psychology, Counselling, Social Work, Education, or a related field, with relevant experience in student care, youth development, or higher-education support.

Application Process

If you believe you are a strong fit for this position, please submit your CV in your Workday application along with a note telling us more about your experiences. We also welcome a portfolio, presentation, or short self-introduction video via jobs.soh.school/scm showcasing your skills and relevant experience. Our compensation package is highly competitive and commensurate with the candidate’s qualifications and track record. NTU offers professional development opportunities, a supportive work environment, and the chance to make a direct impact on students’ success and well-being.

We regret that only shortlisted candidates will be notified.