Student Admin Officer

TRINITY INTERNATIONAL COLLEGE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An educational institution in Singapore is seeking a responsible Student Admin Officer to support student affairs, handle enquiries, assist in admissions, and perform administrative tasks. The ideal candidate will have a minimum GCE ‘O’ Level, good command of English and Mandarin, and strong communication skills. This role involves multitasking and providing excellent customer service in a front-desk environment.

Qualifications

• Good command of spoken and written English and Mandarin.
• Able to liaise with Mandarin-speaking parents.

Responsibilities

• Handle enquiries from students and parents via phone, email, and walk-ins.
• Assist with admission process, student registration, and documentation.
• Perform administrative tasks assigned by the Administration Head.
• Communicate effectively with students, parents, and staff.

Skills

Customer service experience

Strong communication and interpersonal skills

Multitasking

Proficient in MS Office

Active listening skills

Pleasant demeanor

Education

Minimum GCE ‘O’ Level

Job description

About the Role

We are seeking a responsible and customer-oriented Student Admin Officer to support student affairs, front-desk operations, and administrative functions. This role focuses on service, coordination, and admissions support.

Key Responsibilities

Customer Service & Front Desk Support

• Handle enquiries from students and parents via phone, email, and walk-ins.
• Provide professional, timely, and accurate information about school procedures and student services.
• Assist in resolving issues/feedback and follow up to ensure satisfactory closure.
• Maintain a positive and welcoming front-desk experience.

Admissions & Student Support

• Assist with admission process, student registration, and documentation.
• Maintain and update student records and internal databases.
• Coordinate with academic and administrative teams on student-related matters.

General Administrative Duties

• Perform administrative tasks assigned by the Administration Head.
• Assist with scheduling, documentation, and internal communication.
• Support website updates and simple content changes when required.
• Participate in job rotation to learn new responsibilities and support operational needs.

Communication & Coordination

• Communicate effectively with students, parents, internal staff, and external stakeholders.
• Follow established communication procedures, guidelines, and service standards.

Qualifications

• Minimum GCE ‘O’ Level, with passes in English and Chinese.
• Good command of spoken and written English and Mandarin (to liaise with Mandarin-speaking parents).

Skills & Attributes

• Pleasant and professional demeanour.
• Strong communication and interpersonal skills.
• Responsible, reliable, and willing to learn.
• Able to multitask and handle pressure during peak periods.
• Good phone etiquette and active listening skills.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Customer service experience is an advantage.
• The ability to speak a foreign language is a bonus.

Reporting Line

• Reports directly to the Administration Head.