Strategic CRM Leader — Growth, Retention & Insights

Hong Food Enterprise Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A food services company based in Singapore is seeking a strategic Customer Relationship Management (CRM) Manager to lead their CRM initiatives. The successful candidate will be responsible for overseeing the CRM system, building client relationships, and driving sales and customer retention. Ideal applicants have at least 5 years of experience in business development and strong communication skills. This role offers a chance to implement innovative strategies to enhance customer engagement.

Qualifications

• Min. 5 years of experience in business development, sales management and/or CRM operations.
• Proven track record in achieving sales and customer retention targets.
• Strong understanding of CRM systems and sales pipeline management.

Responsibilities

• Identify, research, and pursue new business opportunities.
• Build and maintain strong relationships with clients.
• Negotiate contracts and agreements to maximize profitability.
• Monitor market trends and customer needs.
• Oversee the implementation and optimization of the CRM system.
• Ensure CRM data accuracy and compliance.
• Segment and analyze customer data for retention opportunities.
• Track and report customer metrics.
• Work with teams to improve customer experience.
• Prepare reports on sales pipeline and business performance.

Skills

Business development

Sales management

CRM operations

Negotiation

Project management

Analytical mindset

Communication

Interpersonal skills

Tools

CRM tools

Analytics tools

Job description

A food services company based in Singapore is seeking a strategic Customer Relationship Management (CRM) Manager to lead their CRM initiatives. The successful candidate will be responsible for overseeing the CRM system, building client relationships, and driving sales and customer retention. Ideal applicants have at least 5 years of experience in business development and strong communication skills. This role offers a chance to implement innovative strategies to enhance customer engagement.