Strategic Client Engagement & Delivery Lead

DATABRICKS ASIAPAC UNIFIED ANALYTICS PTE. LTD.; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A technology company in Singapore seeks a Sr. Engagement Manager to ensure customer success through effective engagement and service delivery management. The role requires strong leadership skills, data and AI domain knowledge, and excellent communication abilities to collaborate with sales and support teams. This position is critical in driving customer satisfaction, achieving revenue targets, and delivering successful outcomes. If you excel in strategic engagement and customer service, this opportunity is for you.

Qualifications

• Experience in senior customer-facing roles requiring influencing and execution skills.
• Strong project governance and delivery excellence.
• Proven ability to identify customer needs and implement solutions.

Responsibilities

• Drive customer satisfaction throughout the engagement lifecycle.
• Collaborate with sales teams to understand customer needs.
• Meet/exceed Professional Services and Training bookings targets.
• Establish project scope and develop statement of work documents.

Skills

Data and AI domain knowledge

Customer-facing skills

Leadership experience

Service delivery and program management

Communication skills

Job description

A technology company in Singapore seeks a Sr. Engagement Manager to ensure customer success through effective engagement and service delivery management. The role requires strong leadership skills, data and AI domain knowledge, and excellent communication abilities to collaborate with sales and support teams. This position is critical in driving customer satisfaction, achieving revenue targets, and delivering successful outcomes. If you excel in strategic engagement and customer service, this opportunity is for you.