Strategic App Support Lead - Mainframe & Incident

United Overseas Bank; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading financial institution in Singapore is seeking an experienced Application Support Lead responsible for managing application support for the Cardlink application. The role requires significant expertise in Cards technology, team management, and incident response, with a focus on process improvements and operational excellence. Candidates should have a degree in Computer Science and at least 10-15 years of experience in application support. This position offers competitive benefits and the chance to make a difference at the UOB family.

Qualifications

• Minimum 10-15 years of experience, with 5-8 years in Cards application domain.
• Hands-on experience using CardLink and knowledge of Cards peripheral systems.
• Experience with Mainframe Batch Processing Environment, JCL, and VSAM.

Responsibilities

• Lead application support and incident resolution for Cardlink application.
• Conduct root cause analysis and implement long-term solutions.
• Collaborate with teams to ensure SLAs and KPIs are met.

Skills

Analytical skills

Leadership skills

Problem-solving skills

Communication skills

Technical knowledge of Cards systems

Education

Degree in Computer Science or related discipline

Tools

Splunk

AppDynamics

New Relic

Microsoft Office Products

Microsoft Visio

Microsoft Project

Job description

A leading financial institution in Singapore is seeking an experienced Application Support Lead responsible for managing application support for the Cardlink application. The role requires significant expertise in Cards technology, team management, and incident response, with a focus on process improvements and operational excellence. Candidates should have a degree in Computer Science and at least 10-15 years of experience in application support. This position offers competitive benefits and the chance to make a difference at the UOB family.