Strategic Account Specialist: Growth & Retention (RSUs)

Wise Payments; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global technology company in Singapore seeks an Account Specialist to enhance customer relationships and drive business growth. This role involves managing high-volume business customers, resolving complex issues, and ensuring customer satisfaction. Applicants should have experience in customer service and knowledge of cross-border payment systems. The position offers a competitive salary of SGD 5,800 monthly.

Qualifications

• 24 months' experience in a customer service role, ideally in a fast-paced environment.
• Experience with domestic and cross-border payment systems.
• Strong problem-solving and analytical skills.

Responsibilities

• Enhancing customer relationships and driving business growth.
• Managing a dedicated portfolio of high-volume business customers.
• Using data-driven triggers to engage with customers.

Skills

Customer-Centric Mindset

Strategic Problem-Solving

Exceptional Communication

Attention to Detail

Dynamic Adaptability

Analytical & Critical Thinking

Industry Knowledge

Tools

Salesforce

Google Sheets

Zendesk

Looker

Slack

Job description

A global technology company in Singapore seeks an Account Specialist to enhance customer relationships and drive business growth. This role involves managing high-volume business customers, resolving complex issues, and ensuring customer satisfaction. Applicants should have experience in customer service and knowledge of cross-border payment systems. The position offers a competitive salary of SGD 5,800 monthly.