Strategic Account & Service Delivery Lead

VITAL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A governmental agency in Singapore is hiring an Assistant Director/Senior Account Manager to oversee agency accounts and enhance service delivery. The role demands strong account management and relationship skills with a focus on building partnerships across the public service. Candidates should have a minimum of 3-5 years of experience in customer service/account management with demonstrated analytical and interpersonal strengths. This position offers a chance to drive transformation in corporate shared services.

Benefits

Training opportunities

Work-life harmony

Growth prospects

Qualifications

• Minimum 3-5 years in customer service or account management, 5-7 years for Assistant Director.
• Strong commitment to whole-of-government outcomes.
• Excellent analytical, organization, solutioning, and planning skills.

Responsibilities

• Manage key agency accounts and build partnerships for value creation.
• Lead agency meetings and document outcomes.
• Identify business opportunities and oversee onboarding of new businesses.

Skills

Account management

Relationship management

Stakeholder engagement

Analytical skills

Interpersonal skills

Presentation skills

Organizational skills

Job description

A governmental agency in Singapore is hiring an Assistant Director/Senior Account Manager to oversee agency accounts and enhance service delivery. The role demands strong account management and relationship skills with a focus on building partnerships across the public service. Candidates should have a minimum of 3-5 years of experience in customer service/account management with demonstrated analytical and interpersonal strengths. This position offers a chance to drive transformation in corporate shared services.