Strategic Account Manager

CBRE; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A global real estate services firm in Singapore is seeking an experienced Account Director to drive operational excellence in integrated facilities management. This pivotal role involves managing key client relationships, developing strategic roadmaps, and leading high-functioning teams to ensure service delivery meets world-class standards. The ideal candidate will have over 12 years of experience with at least 5 years in leadership, with a strong focus on innovation and financial performance. Join a team that champions continuous improvement and sustainability in facility management.

Qualifications

• 12+ years of experience in facilities management or related fields with 5 years in a leadership role.
• Proven record of managing large, complex accounts.
• Strong understanding of financial services environments.

Responsibilities

• Serve as the senior point of contact for the Client.
• Develop and execute a strategic roadmap aligned with business objectives.
• Ensure consistent delivery of FM services adhering to global standards.

Skills

Leadership

Strategic Thinking

Communication

Operational Efficiency

Cross-functional Team Leadership

Financial Acumen

Job description

Job Summary

CBRE is seeking a dynamic and visionary Account Director to lead the strategic direction and operational excellence of our integrated facilities management (IFM) services for our Client(s). This role is pivotal in driving consistency, innovation, and future‑ready solutions that align with the Client's business goals and CBRE’s world‑class service standards.

What You'll Do

• Serve as the senior point of contact for the Client, fostering a trusted advisor relationship with key client stakeholders.
• Develop and execute a multi‑year strategic roadmap aligned with the Client’s business objectives, sustainability goals, and workplace transformation initiatives.
• Champion a culture of innovation, continuous improvement, and data‑driven decision‑making.
• Ensure consistent delivery of FM services, adhering to global standards while adapting to local nuances.
• Lead high‑performing teams, ensuring alignment, engagement, and accountability.
• Drive operational efficiency through standardization, automation, and best practice sharing.
• Introduce and scale smart building technologies, predictive maintenance, and digital FM platforms to enhance service delivery and user experience.
• Collaborate with CBRE’s global innovation and sustainability teams to pilot and implement cutting‑edge solutions.
• Stay ahead of industry trends and regulatory changes to proactively advise the client on future risks and opportunities.
• Own the P&L, ensuring financial performance meets or exceeds targets.
• Identify and deliver cost optimization opportunities without compromising service quality.
• Support contract renewals, expansions, and commercial negotiations in collaboration with global and local teams.

What You'll Need

• At least 12+ years of experience in facilities management, corporate real estate, or related fields, with at least 5 years in a leadership role.
• Proven track record managing large, complex accounts.
• Strong understanding of financial services environments and regulatory requirements.
• Demonstrated ability to lead cross‑functional teams and influence senior stakeholders.
• Experience with digital FM platforms, sustainability programs, and workplace transformation is highly desirable.

Key Competencies

• Strategic Thinking & Vision
• Executive Presence & Communication
• Operational Rigor & Attention to Detail
• Innovation & Change Leadership
• Cultural Agility & Regional Expertise
• Financial Acumen & Commercial Savvy

CBRE, Inc. is an Equal Opportunity and Affiant Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)