Store Operations Manager, South Asia and Australia

PRADA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury fashion retailer in Singapore is seeking a candidate to ensure operating support and coordinate activities related to Miu Miu Stores in South Asia and Australia. Responsibilities include implementing operational procedures, managing inventory, and overseeing new store openings. The ideal candidate has at least 5 years of retail experience and a Bachelor's degree, with a strong focus on customer service in the luxury sector.

Qualifications

• 5 years and above retail experience.
• Experience in luxury, fashion or high-end retail preferred.

Responsibilities

• Guarantee operating support for the Miu Miu Stores in South Asia.
• Implement procedures related to product flow and inventory management.
• Supervise new store openings and coordinate with local logistics.

Skills

Retail experience

Leadership and team management

Customer service mindset

Organized and detail oriented

Problem solving

Education

Bachelor’s degree

Job description

Job Purpose

To guarantee the operating support and to coordinate the operating activities related to the Miu Miu Stores in South Asia (Singapore, Malaysia, Thailand & Indonesia) and Australia, according to the corporate guidelines and procedures.

Responsibilities

Procedure implementation related to product flow to/from Stores by:

• Training the Store Managers and the Stockroom Managers in relation to stockroom management procedures and their updates, making sure that they are adopted and in line with the corporate one’s.
• To guarantee the implementation of all “procedures” in line with corporate guidelines and with the “Store Operation Manual” and to supervise them.
• To control the implementation and supervision of “rules and procedures during the Sales” following corporate guidelines and the laws in force

Inventory management by:

• To control the management of the “cycle count”
• To supervise all the activities connected with year-end stock takes providing appropriate reports in conjunction with the Functions involved.
• Ensuring the planning, the management and the control over all activities linked to End-of-Season stock-taking, producing a relevant report in collaboration with the personnel responsible
• Ensuring the planning, the management and the control over the activities linked to stock-taking in the regional warehouses in collaboration with the local Logistic Managers

Uniform Management

• To supervise the half-year order for Fashion and Technical Uniforms to the Regional/Headquarters, based on Guidelines and on local needs and to supervise all the uniform requirement to the Regional/HQ.

To control the stocks and KPI operations (stolen, negatives, special stocks, de marque inconnue, transfers between stores, transit time , etc.,) and to guarantee the sending of reports to the HQ.

Problem solving for stores in relation to I.T. problems, Maintenance Accounting, General Supplies and Security through:

• To control and to confirm the priorities of the service required in each individual store
• To supervise the coordination of the timely activities between IT and stores in case of possible SAP or cash malfunctions.
• To guarantee assistance to stores in relation to the interpretation and implementation of all procedures and policies
• To supervise the preparation of packaging and stationery orders for each boutique

New Store Openings

• To coordinate all the activities needed during the New Store Openings and to support all the functions involved (Retail Merchandising dept., Visual Merchandising dept., etc.)
• To support new store openings of South Asia and Australia.

Retail Logistic

• To coordinate with the local logistic team in order to assure a correct product flow towards the stores (Prada SPA, regional warehouse, shop to shop transfers)

The above activities are listed as examples and are not exhaustive.

Knowledge and Skills

• 5 years and above retail experience
• Bachelor’s degree
• Business driven
• Leadership and team management
• Strong customer service mindset
• Confident, enthusiastic and positive
• Mature, assertive and concrete
• Organized, flexible and detail oriented
• Interest in luxury/fashion, art and design
• Logical thinking and problem solving
• Experience in luxury, fashion or high-end retail preferred